Service Excellence Manager: Elevate Public Services

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a temporary Quality Service Manager within the Service Excellence Department to help deliver clear, responsive, and user-centric court services.

The role focuses on managing written communications, supporting feedback processes, and driving initiatives to strengthen the overall court user experience. You will work closely with internal stakeholders and external partners to address user enquiries, identify improvement opportunities, and foster a culture of

Responsibilities

• Manage and respond to written communications from users, including emails, online submissions, and letters, ensuring responses are clear, accurate, timely, and sensitive to their concerns.
• Collaborate with internal departments and public agencies to resolve service-related issues, improve service delivery, and enhance the overall court user experience.
• Support the planning, communication, and implementation of service initiatives, resources, and programmes aimed at strengthening service standards and fostering a strong service culture
• Assist in monitoring feedback trends and identifying opportunities for continuous service improvement.

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a temporary Quality Service Manager within the Service Excellence Department to help deliver clear, responsive, and user-centric court services.

The role focuses on managing written communications, supporting feedback processes, and driving initiatives to strengthen the overall court user experience. You will work closely with internal stakeholders and external partners to address user enquiries, identify improvement opportunities, and foster a culture of