Video Safety Quality & Training Specialist

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking graduates and professionals to join the Video Safety Operations Team.

The role focuses on governing video safety policies, auditing moderation accuracy, and driving continuous process improvements across regions outside the US, with weekend and holiday coverage as needed. You will work on data-driven improvements, calibration sessions, and cross-functional collaboration to ensure high-quality moderation and policy adherence.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Strong RCA, data analysis, and process optimization skills.
• Knowledge of content policies and SOPs with critical thinking for complex cases.
• Experience in cross-functional collaboration and policy execution.

Responsibilities

• Quality Assurance & Auditing: conduct audits of human moderation for data protection and safety standards.
• Data Analysis & RCA: perform deep-dives into quality issues and translate data into actionable feedback.
• Policy Interpretation & Curation: provide expert judgments on complex or high-risk escalation cases.
• Calibration & Collaboration: lead sessions to ensure consistency across moderation teams.
• Operational Oversight & Escalation: manage edge cases with speed and accuracy.
• Drive policy updates and communicate changes across partners.
• Training & Policy Cascade: lead or support training on policy changes for staff.

Skills

Analytical thinking

Root Cause Analysis

Data visualization

Cross-functional collaboration

Education

Bachelor’s degree in Business, Operations, or related field

Tools

QA dashboards

Calibration platforms

RCA tools

Job description

TikTok Pte. Ltd. in Singapore is seeking graduates and professionals to join the Video Safety Operations Team.

The role focuses on governing video safety policies, auditing moderation accuracy, and driving continuous process improvements across regions outside the US, with weekend and holiday coverage as needed. You will work on data-driven improvements, calibration sessions, and cross-functional collaboration to ensure high-quality moderation and policy adherence.