Quality Assurance & Accreditation Associate

Singapore Management University; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Singapore Management University seeks a detail-oriented Accreditation Administrative Officer to support AACSB accreditation activities and the Continuous Improvement Review. You will coordinate documentation, collect and verify programme data, and maintain records across undergraduate and postgraduate offerings.

You will also assist with AoL processes, prepare reports and dashboards, and liaise with faculty, administrative offices and external agencies to ensure timely submissions.

Qualifications

• Bachelor's degree with 0–2 years of relevant work experience.
• Strong analytical skills with the ability to validate data, identify discrepancies and maintain data integrity.
• Meticulous and detail-oriented, with the ability to organise large volumes of documentation while ensuring accuracy and consistency.
• Good writing, analytical and organisational skills, with the ability to compile, synthesise and present information accurately.
• Good communication and interpersonal skills, with the ability to work effectively with faculty, staff, students and external stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook); experience with document management systems and learning management systems (eLearn) will be an advantage.
• Familiarity with data visualization and presentation tools (Power BI, Tableau or similar software) to prepare dashboards, infographics and reports is an advantage.
• Good project coordination and administrative skills, with the ability to manage multiple tasks and meet tight timelines.
• Self-motivated, resourceful and able to work independently with minimal supervision, while also contributing effectively as part of a team.
• Strong planning, prioritisation and time management skills, with the ability to manage competing deadlines in a fast-paced environment.
• High level of professionalism, integrity and discretion in handling confidential and sensitive information.
• Experience supporting accreditation, quality assurance, audit or compliance-related activities in a higher education environment will be an advantage.

Responsibilities

• Coordinate documentation for AACSB accreditation and CIR, ensuring completeness and accuracy.
• Collect, verify and maintain accreditation data for undergraduate and postgraduate programmes.
• Support AoL activities, coordinating assessment evidence and maintaining records.
• Compile, organise and archive assessment materials, teaching evaluations and supporting evidence for audits.
• Maintain accreditation databases, document repositories and virtual platforms for easy access.
• Assist in preparing accreditation reports, dashboards and infographics for internal and external stakeholders.
• Provide administrative support for accreditation activities, including meetings, workshops and peer reviews.
• Liaise with faculty, programme teams and external agencies to ensure timely submission of documentation.

Skills

Analytical skills

Data validation

Attention to detail

Written communication

Organisational skills

Time management

Independent working

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

eLearn

Power BI

Tableau

Job description

Singapore Management University seeks a detail-oriented Accreditation Administrative Officer to support AACSB accreditation activities and the Continuous Improvement Review. You will coordinate documentation, collect and verify programme data, and maintain records across undergraduate and postgraduate offerings.

You will also assist with AoL processes, prepare reports and dashboards, and liaise with faculty, administrative offices and external agencies to ensure timely submissions.