Executive, Quality Assurance (6-month contract), LKCSB

Singapore Management University; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Singapore Management University seeks a detail-oriented Accreditation Administrative Officer to support AACSB accreditation activities and the Continuous Improvement Review. You will coordinate documentation, collect and verify programme data, and maintain records across undergraduate and postgraduate offerings.

You will also assist with AoL processes, prepare reports and dashboards, and liaise with faculty, administrative offices and external agencies to ensure timely submissions.

Qualifications

• Bachelor's degree with 0–2 years of relevant work experience.
• Strong analytical skills with the ability to validate data, identify discrepancies and maintain data integrity.
• Meticulous and detail-oriented, with the ability to organise large volumes of documentation while ensuring accuracy and consistency.
• Good writing, analytical and organisational skills, with the ability to compile, synthesise and present information accurately.
• Good communication and interpersonal skills, with the ability to work effectively with faculty, staff, students and external stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook); experience with document management systems and learning management systems (eLearn) will be an advantage.
• Familiarity with data visualization and presentation tools (Power BI, Tableau or similar software) to prepare dashboards, infographics and reports is an advantage.
• Good project coordination and administrative skills, with the ability to manage multiple tasks and meet tight timelines.
• Self-motivated, resourceful and able to work independently with minimal supervision, while also contributing effectively as part of a team.
• Strong planning, prioritisation and time management skills, with the ability to manage competing deadlines in a fast-paced environment.
• High level of professionalism, integrity and discretion in handling confidential and sensitive information.
• Experience supporting accreditation, quality assurance, audit or compliance-related activities in a higher education environment will be an advantage.

Responsibilities

• Coordinate documentation for AACSB accreditation and CIR, ensuring completeness and accuracy.
• Collect, verify and maintain accreditation data for undergraduate and postgraduate programmes.
• Support AoL activities, coordinating assessment evidence and maintaining records.
• Compile, organise and archive assessment materials, teaching evaluations and supporting evidence for audits.
• Maintain accreditation databases, document repositories and virtual platforms for easy access.
• Assist in preparing accreditation reports, dashboards and infographics for internal and external stakeholders.
• Provide administrative support for accreditation activities, including meetings, workshops and peer reviews.
• Liaise with faculty, programme teams and external agencies to ensure timely submission of documentation.

Skills

Analytical skills

Data validation

Attention to detail

Written communication

Organisational skills

Time management

Independent working

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

eLearn

Power BI

Tableau

Job description

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• This position is for Lee Kong Chian School of Business (LKCSB).
• Support the preparation, compilation and organisation of documentation required for AACSB and other institutional accreditation and quality assurance exercises, including the Continuous Improvement Review (CIR) Report.
• Coordinate with faculty, programme offices and other stakeholders to collect, verify and maintain accreditation data and supporting documentation for undergraduate and postgraduate programmes.
• Support Assurance of Learning (AoL) activities, including coordinating assessment evidence, administering AoL processes, and maintaining related records and documentation.
• Compile, extract, verify, rename and organise electronic and physical assessment materials, teaching evaluations and other supporting evidence for the AACSB Virtual Base Room and accreditation audits.
• Assist in maintaining accreditation databases, document repositories and virtual platforms to ensure accreditation materials are accurately archived and readily accessible for future reviews.
• Support the preparation of accreditation reports, presentations, dashboards and infographics to facilitate data analysis, reporting and communication with internal and external stakeholders.
• Provide administrative and logistical support for accreditation activities, including coordinating meetings, workshops, peer review visits, and other quality assurance and external review exercises.
• Act as a liaison with faculty, programme teams, administrative offices and external accreditation agencies to facilitate the timely submission of accreditation documentation and information.
• Provide administrative support for the School's Quality Assurance function, including maintaining records, coordinating documentation and supporting continuous improvement initiatives.
• Perform any other duties as assigned by the Reporting Officer.

Qualifications

• Bachelor's Degree holder with 0 to 2 years of relevant working experience.
• Strong analytical skills with the ability to validate data, identify discrepancies and maintain data integrity.
• Meticulous and detail-oriented, with the ability to organise large volumes of documentation while ensuring accuracy and consistency.
• Good writing, analytical and organisational skills, with the ability to compile, synthesise and present information accurately.
• Good communication and interpersonal skills, with the ability to work effectively with faculty, staff, students and external stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook); experience with document management systems and learning management systems (e.g.eLearn) will be an advantage.
• Familiarity with data visualisation and presentation tools (e.g. Power BI, Tableau, Canva orsimilar software) to prepare dashboards, infographics and reports is an advantage.
• Good project coordination and administrative skills, with the ability to manage multiple tasks and meet tight timelines.
• Self-motivated, resourceful and able to work independently with minimal supervision, while also contributing effectively as part of a team.
• Strong planning, prioritisation and time management skills, with the ability to manage competing deadlines in a fast-paced environment.
• High level of professionalism, integrity and discretion in handling confidential and sensitive information.
• Experience supporting accreditation, quality assurance, audit or compliance-related activities in a higher education environment will be an advantage.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.