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This role involves serving residents within residential blocks and precincts, managing communications, handling enquiries, and building positive relationships with the community.
Update contact details including e-mail addresses and hand-phone numbers
Advise and explain to residents on LUP opting period and answer any enquiries or related issues
Inform residents of works within blocks by displaying notices at notice boards
Send letters to residents for works that directly affect or likely affect residents, such as disruption of services or temporary closure of car parks
Inform affected residents in advance through letter if noisy works are anticipated to go beyond normal working hours
Handle and resolve residents' feedbacks and enquiries promptly
Build and establish a friendly rapport with residents
Minimum pass in at least 5 subjects, including English, at GCE "O" Level or Nitec Certificate
Singapore WSQ Certificated in Service Excellence (Level 1) Certification