Public Queries & Insights Lead

MINDEF; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

MINDEF in Singapore seeks a dedicated professional to manage and resolve complex pre-enlistment public queries with tailored support and proactive engagement. You will drive timely, high-quality outcomes while analysing case data to identify trends.

Surface insights to Subject Matter Experts, support continuous improvements in unit operations and customer relations, and ensure adherence to National Service policies. Appointment depends on experience.

Qualifications

• Experience in case management or customer service preferred.
• Experience in managing CRM data for analysis and reporting advantageous.
• Strong interpersonal and adaptable communication skills.

Responsibilities

• Manage and resolve complex public queries related to pre-enlistment.
• Provide tailored support and ensure timely, high-quality outcomes for each case.
• Engage proactively with the public to address concerns.
• Analyse case data to identify trends and emerging issues.
• Surface insights to Subject Matter Experts for awareness and learning.
• Drive continuous improvements in unit operations and customer relations.

Skills

Case management

CRM data analysis

Interpersonal skills

Job description

MINDEF in Singapore seeks a dedicated professional to manage and resolve complex pre-enlistment public queries with tailored support and proactive engagement. You will drive timely, high-quality outcomes while analysing case data to identify trends.

Surface insights to Subject Matter Experts, support continuous improvements in unit operations and customer relations, and ensure adherence to National Service policies. Appointment depends on experience.