Pre-Enlistment Case Manager & Insights Lead

Ministry of Defence of Singapore; Singapore; On-site; SGD 52,000 - 68,000; Full time

Job summary

Ministry of Defence of Singapore is seeking a candidate to manage and resolve complex public queries related to pre-enlistment. The role involves providing tailored support, engaging proactively with the public, and driving improvements in customer relations.

Candidates should have experience in case management or customer service, with advantageous CRM data analysis skills and the ability to adapt communication styles across diverse audiences.

Qualifications

• Prior experience in case management or customer service is preferred.
• Experience in managing CRM system data for analysis and reporting is advantageous.
• Strong interpersonal skills with ability to adapt communication styles.

Responsibilities

• Manage and resolve complex public queries related to pre-enlistment.
• Provide tailored support and ensure timely, high-quality outcomes for each case.
• Engage proactively with members of the public to address concerns.
• Analyse case data to identify trends and emerging issues.
• Surface key insights to Subject Matter Experts for awareness and learning.
• Drive continuous improvements in unit operations and customer relations.

Skills

Interpersonal skills

CRM data analysis

Flexibility in communication

Tools

CRM system

Job description

Ministry of Defence of Singapore is seeking a candidate to manage and resolve complex public queries related to pre-enlistment. The role involves providing tailored support, engaging proactively with the public, and driving improvements in customer relations.

Candidates should have experience in case management or customer service, with advantageous CRM data analysis skills and the ability to adapt communication styles across diverse audiences.