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TRUST RECRUIT PTE. LTD. is seeking a Property Operations & Vendor Manager to lead the in-house security and cleaning teams in Grade A office settings in Singapore. The role oversees outsourced providers, establishes SLAs and KPIs, and drives continuous improvement in service delivery.
You will manage budgets, conduct regular performance reviews, and lead tender exercises, contract negotiations and procurement activities to ensure value and quality across facilities operations.
***We are seeking for candidate who have Prior involvement in setting up, transforming or insourcing security and cleaning functions in Grade A office buildings/ Mall.***
Lead the in-house security and cleaning team.
Managed outsourced building services providers and establish service level agreements (SLAs), performance metrics and KPI scorecards.
Conduct regular performance reviews and ensure contractors deliver value and quality services.
Lead tender exercises, contract negotiations and procurement activities.
Drive continuous improvement and productivity initiatives across all service providers.
Develop and implement operational policies, SOPs and governance frameworks.
Conduct regular inspections and audits to ensure building presentation, cleanliness, safety and service delivery standards are met.
Prepare and manage annual operating budgets and forecasts.
Monitor operating expenses and identify opportunities for cost optimization and efficiency improvements.
Review monthly financial reports, variance analysis and expenditure tracking.
Evaluate business cases, quotations and procurement proposals to ensure cost effectiveness.
Support management in preparing financial reports and presentations.
Ensure compliance with all statutory requirements, regulatory standards and company policies.
Manage incidents, investigations and risk mitigation measures.
Maintain records, certifications and regulatory reporting requirements.
Recruit, build and lead the in-house security and cleaning team.
Establish a high-performance culture focused on accountability, service excellence and continuous improvement.
Coach and develop team members to ensure operational effectiveness.
Diploma in Property Management, Real Estate, Building Management, Facilities Management, Engineering, Business or related disciplines.
Minimum 3 years of relevant experience in commercial property, Grade A office buildings, facilities or estate management.
Hands-on experience recruiting and managing cleaning staff and security officers is essential.
Experience managing outsourced service providers, contractors and building operations.
Experience in budgeting, financial analysis and cost management.
Prior involvement in setting up, transforming or insourcing security and cleaning functions will be highly advantageous.