Project Management Executive

A-Smart Holdings Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A-Smart Holdings Ltd is seeking a proactive Project Coordinator in Singapore to manage customer accounts, coordinate projects from order to delivery, and ensure accurate documentation and billing. You will liaise with Sales, Operations, Production, Logistics, and Finance to drive on-time results and high customer satisfaction.

The role requires strong communication, multitasking, and ERP proficiency, with a focus on cross-functional collaboration and meticulous record-keeping to support

Qualifications

• Excellent communication and interpersonal skills.
• Strong project coordination and organizational abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple projects and deadlines simultaneously.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively within a cross-functional team.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build strong relationships.
• Coordinate customer projects from PO receipt to delivery and closure, including schedules and milestones.
• Process orders, quotations, delivery schedules, and project documentation; maintain accurate records.
• Track project progress, identify delays or risks, and coordinate corrective actions.
• Coordinate with Finance for billing and payment terms; resolve billing queries.
• Ensure customer requirements are communicated to internal teams and oversee handover and completion documentation.
• Maintain ERP records and ensure compliance with company procedures.

Skills

Communication

Project coordination

Organizational skills

Analytical thinking

Attention to detail

Independent & team work

Multitasking

Tools

Microsoft Office

Job description

Key Responsibilities

1. Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts.

• Build and maintain strong customer relationships through regular communication.

• Respond promptly to customer enquiries, requests, and complaints.

• Conduct regular follow-ups to ensure customer satisfaction and identify new business opportunities.

2. Project Coordination

• Coordinate customer projects from receipt of purchase order through final delivery and project closure.

• Develop and monitor project schedules and milestones.

• Liaise with Sales, Operations, Production, Logistics, and Finance to ensure smooth project execution.

• Ensure project deliverables meet customer specifications and agreed timelines.

3. Order & Documentation Management

• Process customer purchase orders and verify order accuracy.

• Prepare sales orders, quotations, delivery schedules, and project documentation.

• Maintain accurate customer records, project files, and contract documentation.

4. Project Monitoring

• Track project progress against established schedules.

• Identify potential delays, risks, or issues and coordinate corrective actions.

• Escalate critical issues to management when necessary.

5. Billing Preparation & Payment Coordination

• Prepare billing requests based on completed project milestones, delivery schedules, or contractual payment terms.

• Coordinate with the Finance Department to ensure timely issuance of customer invoices.

• Liaise with customers and the Finance Department to resolve billing-related queries or discrepancies.

6. Quality & Customer Satisfaction

• Ensure customer requirements are effectively communicated to internal departments.

• Coordinate project handover and completion documentation.

• Manage customer complaints professionally and ensure timely resolution.

7. Administrative Responsibilities

• Maintain accurate records in ERP systems.

• Ensure compliance with company policies, internal procedures.

• Perform other duties assigned by management.

Required Skills

• Excellent communication and interpersonal skills.

• Strong project coordination and organizational abilities.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Ability to manage multiple projects and deadlines simultaneously.

• High attention to detail and accuracy.

• Ability to work independently and collaboratively within a cross-functional team.