Project Management Executive

XPRESS PRINT (PTE) LTD; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

XPRESS PRINT (PTE) LTD is seeking a detail-oriented Project Coordinator to manage customer accounts from PO receipt to delivery. You will coordinate cross-functional teams to ensure milestones are met, maintain accurate documentation, and handle billing coordination with the Finance Department.

Strong communication and organizational skills are essential. The role requires ability to manage multiple projects simultaneously, liaise with Sales, Operations, Production, Logistics, and Finance, and

Qualifications

• Excellent communication and interpersonal skills.
• Strong project coordination and organizational abilities.
• Proficiency in Microsoft Office.
• Ability to manage multiple projects and deadlines simultaneously.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through regular communication.
• Respond promptly to customer enquiries, requests, and complaints.
• Conduct regular follow-ups to ensure customer satisfaction and identify new business opportunities.
• Coordinate customer projects from receipt of purchase order through final delivery and project closure.
• Develop and monitor project schedules and milestones.
• Liaise with Sales, Operations, Production, Logistics, and Finance to ensure smooth project execution.
• Ensure project deliverables meet customer specifications and agreed timelines.
• Process customer purchase orders and verify order accuracy.
• Prepare sales orders, quotations, delivery schedules, and project documentation.
• Maintain accurate customer records, project files, and contract documentation.
• Track project progress against established schedules.
• Identify potential delays, risks, or issues and coordinate corrective actions.
• Escalate critical issues to management when necessary.
• Prepare billing requests based on completed project milestones, delivery schedules, or contractual payment terms.
• Coordinate with the Finance Department to ensure timely issuance of customer invoices.
• Liaise with customers and the Finance Department to resolve billing-related queries or discrepancies.
• Ensure customer requirements are effectively communicated to internal departments.
• Coordinate project handover and completion documentation.
• Manage customer complaints professionally and ensure timely resolution.
• Maintain accurate records in ERP systems.
• Ensure compliance with company policies, internal procedures.
• Perform other duties assigned by management.

Skills

Communication

Project coordination

Analytical skills

MS Office

Multi-project management

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Key Responsibilities

• 1. Customer Relationship Management
  • Serve as the primary point of contact for assigned customer accounts.
  • Build and maintain strong customer relationships through regular communication.
  • Respond promptly to customer enquiries, requests, and complaints.
  • Conduct regular follow-ups to ensure customer satisfaction and identify new business opportunities.
• 2. Project Coordination
  • Coordinate customer projects from receipt of purchase order through final delivery and project closure.
  • Develop and monitor project schedules and milestones.
  • Liaise with Sales, Operations, Production, Logistics, and Finance to ensure smooth project execution.
  • Ensure project deliverables meet customer specifications and agreed timelines.
• 3. Order & Documentation Management
  • Process customer purchase orders and verify order accuracy.
  • Prepare sales orders, quotations, delivery schedules, and project documentation.
  • Maintain accurate customer records, project files, and contract documentation.
• 4. Project Monitoring
  • Track project progress against established schedules.
  • Identify potential delays, risks, or issues and coordinate corrective actions.
  • Escalate critical issues to management when necessary.
• 5. Billing Preparation & Payment Coordination
  • Prepare billing requests based on completed project milestones, delivery schedules, or contractual payment terms.
  • Coordinate with the Finance Department to ensure timely issuance of customer invoices.
  • Liaise with customers and the Finance Department to resolve billing-related queries or discrepancies.
• 6. Quality & Customer Satisfaction
  • Ensure customer requirements are effectively communicated to internal departments.
  • Coordinate project handover and completion documentation.
  • Manage customer complaints professionally and ensure timely resolution.
• 7. Administrative Responsibilities
  • Maintain accurate records in ERP systems.
  • Ensure compliance with company policies, internal procedures.
  • Perform other duties assigned by management.

Required Skills

• Excellent communication and interpersonal skills.
• Strong project coordination and organizational abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple projects and deadlines simultaneously.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively within a cross-functional team.