Programs Administrator – Education Ops & Learner Support

Singapore Institute of Management Group; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Singapore Institute of Management Group is seeking a Programme Administrator to support SIM Academy’s SkillsFuture Career Transition Programme. You will coordinate learners, trainers and partners to ensure timely, high‑quality service across funded and non-funded programmes.

The role offers exposure to education operations, learner engagement and stakeholder coordination, with opportunities to contribute to process improvements and events that enhance the learner experience.

Qualifications

• Strong planning and multitasking abilities to support learners and programmes.
• Clear, courteous communication with learners, trainers and partners.
• Proactive problem-solving and stakeholder coordination.

Responsibilities

• Provide administrative support for learner registration, enrolment and invoicing.
• Process payments and follow up on SSG funding submissions and claims.
• Maintain accurate programme documentation and records for compliance.
• Engage learners via calls or emails to gather feedback and provide assistance.
• Coordinate with SWDA for funding applications and claims follow-ups.
• Collaborate with Finance, Sales and Product teams to ensure smooth operations.
• Generate reports to support funding requirements and delivery oversight.
• Assist with funded administration and delivery of on-site and virtual programmes.
• Coordinate catering, venue bookings and course materials where needed.
• Support ad-hoc projects or events to enhance learner experience.

Skills

Organisational skills

Communication

Problem solving

Detail orientation

MS Office

Job description

Singapore Institute of Management Group is seeking a Programme Administrator to support SIM Academy’s SkillsFuture Career Transition Programme. You will coordinate learners, trainers and partners to ensure timely, high‑quality service across funded and non-funded programmes.

The role offers exposure to education operations, learner engagement and stakeholder coordination, with opportunities to contribute to process improvements and events that enhance the learner experience.