Program Coordinator / Patient Service Associate (PHI West)

WORQ PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

WORQ PTE. LTD. is seeking a Programme Coordinator to support care coordination for patients in a innovative home hospital service. You will plan, assess, and monitor the program to ensure optimal care, and work with NUH and NUHS teams to arrange transport, appointments, and bed requests.

The role requires a Diploma, strong English and additional mother tongue language, and proficiency with EMR systems. A proactive, team-minded approach and willingness to work outside standard hours are valued.

Qualifications

• Diploma in any discipline.
• English fluency plus mother tongue language (Chinese/Malay/Tamil).
• Proficient in Microsoft applications.

Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients.
• Coordinate with external vendors to arrange for transport and courier deliveries.
• Coordinate with NUH & cross hospital BMU to manage bed requests.
• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians.
• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system.
• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.
• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.
• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Skills

English communication

MS Office

Education

Diploma

Tools

EMR system

Job description

As a Programme Coordinator, you will play a vital role in the coordination and management of our patients' care.We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;

• Coordinate with external vendors to arrange for transport and courier deliveries;

• Coordinate with NUH & cross hospital BMU to manage bed requests;

• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;

• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;

• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.

• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.

• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

• Diploma in any discipline;

• Able to converse in English & mother tongue language (Chinese/Malay/Tamil);

• Computer literate and be proficient in Microsoft applications;

• Be willing to work outside of working hours (E.g. weekends and/or public holidays);

• Able to cope with and work in a fast paced environment;

• Must be a good team player with positive work attitude;

• Prior knowledge/working experience in a hospital setting is an added advantage.