Program Coordinator / Patient Service Associate (PHI)

WORQ PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

WORQ PTE. LTD. is seeking a Programme Coordinator for the NUHS@Home home hospital service in Singapore. You will coordinate patient care, manage admissions and discharges in the EMR, and liaise with NUH, NUHS departments, and external vendors to ensure timely deliveries and services.

The role requires a Diploma, strong English and a mother tongue language, and the ability to work outside normal hours in a fast-paced healthcare environment.

Qualifications

• Diploma in any discipline is required.
• Proficient in English and a mother tongue language (Chinese/Malay/Tamil).
• Proficient in Microsoft Office and computer literacy.
• Willing to work outside regular hours, including weekends/public holidays.
• Able to thrive in a fast-paced hospital environment.

Responsibilities

• Plan, assess, and monitor the program to ensure high-quality patient care.
• Coordinate with external vendors for transport and courier services.
• Coordinate bed requests with NUH & cross hospital BMU.
• Schedule appointments and services across NUHS with clinicians.
• Handle patient admissions, discharges, transfers in EMR.
• Provide financial counselling on NUHS@Home bills, subsidies, and payment schemes.
• Assist patients with payment forms and ensure documentation and follow-up.
• Export EMR data and import into relevant channels for clinical team access.

Skills

English language proficiency

Mother tongue language (Chinese/Malay?

Microsoft Office / Computer literacy

Teamwork

Attention to detail

Education

Diploma

Tools

EMR system

Job description

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;
• Coordinate with external vendors to arrange for transport and courier deliveries;
• Coordinate with NUH & cross hospital BMU to manage bed requests;
• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;
• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;
• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.
• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.
• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

• Diploma in any discipline;
• Able to converse in English & mother tongue language (Chinese/Malay/Tamil);
• Computer literate and be proficient in Microsoft applications;
• Be willing to work outside of working hours (E.g. weekends and/or public holidays);
• Able to cope with and work in a fast paced environment;
• Must be a good team player with positive work attitude;
• Prior knowledge/working experience in a hospital setting is an added advantage.