Locum Patient Liaison (PHI West)

WORQ PTE. LTD.; Singapore; Presencial; SGD 26 000 - 38 000; Tempo integral

Resumo da oferta

WORQ PTE. LTD. seeks a patient services assistant to engage patients and caregivers through counselling and outreach, providing information on the NUHS@Home programme and assisting informed decisions about hospital-at-home care.

You will verify contact details, explain programme requirements, and coordinate admissions while collaborating with the clinical team to ensure smooth transitions and accurate counselling records.

Qualificações

• Clear communication with patients and caregivers.
• Empathetic approach to addressing concerns.
• Ability to manage multiple referrals and follow-ups.
• Comfortable in a clinical or hospital environment.
• Proficient with digital tools and platforms.

Responsabilidades

• Verifying patient contact and residential information.
• Explaining programme requirements and care processes.
• Addressing patient and caregiver concerns and facilitating admission into the programme.
• Escalating complex cases to the clinical team as needed.
• Collaborating with intake colleagues for smooth transitions into NUHS@Home.
• Maintaining accurate records of counselling sessions and outcomes.
• Participate in improving work processes and perform ad-hoc tasks when required.

Conhecimentos

Clear communication

Empathetic approach

Multitasking

Independent work

Team collaboration

Clinical environment familiarity

Digital tools proficiency

Weekend/holiday shift availability

Patient services experience

Customer service experience

Adaptability

Bilingual (advantage)

Descrição da oferta de emprego

Reporting to the Senior Assistant Manager, you will engage patients and caregivers through counselling and outreach, providing information on the NUHS@Home programme and supporting informed decisions about hospital-at-home care.

Job Responsibilities

• Verifying patient contact and residential information
• Explaining programme requirements and care processes
• Addressing patient and caregiver concerns and facilitating admission into the programme
• Escalating complex cases or patient concerns to the clinical team where appropriate
• Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service
• Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms
• Participate in improving work processes and perform other ad-hoc responsibilities when required.

Requirements

• Able to commit to weekday shifts from 8.00am to 2.00pm, with availability on weekends and public holidays from 8.00am to 11.00am on a rotational basis. Working hours are subject to change based on operational and business needs.
• Driven and dedicated, with a commitment to delivering a smooth and positive admission experience for patients and caregivers
• Strong communication skills with the ability to explain and convey information clearly to patients and caregivers
• Empathetic and patient-centred approach when addressing patient and caregiver concerns
• Ability to manage multiple referrals and follow-ups in a fast-paced environment
• Ability to work independently and exercise sound judgement when managing patient interactions
• Ability to work effectively with colleagues across clinical and administrative functions, including doctors, nurses, and other healthcare professionals
• Comfortable working in a clinical or hospital environment and interacting with patients of varying conditions
• Proficient in digital tools and able to adapt to various platforms and systems
• Eager to learn and grow within the role
• Bilingual ability may be advantageous to communicate with patients of diverse backgrounds
• Prior experience in healthcare, patient services, or customer service will be advantageous