Locum Patient Liaison (PHI West)

WORQ Coworking Space; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

NUHS seeks a Patient Support Counsellor for the NUHS@Home programme in Singapore. You will engage patients and caregivers through counselling and outreach, providing information and supporting informed decisions about hospital-at-home care.

Responsibilities include verifying patient details, explaining care processes, addressing concerns, escalating complex cases, coordinating with intake, and maintaining records across platforms.

Qualifications

• Willing to work weekday shifts 8:00–14:00 with rotational weekend/holiday coverage.
• Strong communication and patient-centered approach.
• Experience in healthcare, patient services, or customer service is advantageous.
• Able to work in a clinical or hospital environment.
• Bilingual ability may be advantageous.
• Proficient with digital tools and platforms.

Responsibilities

• Verifying patient contact and residential information
• Explaining programme requirements and care processes
• Addressing patient and caregiver concerns and facilitating admission into the programme
• Escalating complex cases or patient concerns to the clinical team where appropriate
• Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service
• Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms
• Participate in improving work processes and perform other ad-hoc responsibilities when required.

Skills

Communication skills

Empathy

Multitasking

Independent work

Team collaboration

Digital literacy

Bilingual

Job description

Reporting to the Senior Assistant Manager, you will engage patients and caregivers through counselling and outreach, providing information on the NUHS@Home programme and supporting informed decisions about hospital-at-home care.

Job Responsibilities

You will be responsible for the following:

Verifying patient contact and residential information

Explaining programme requirements and care processes

Addressing patient and caregiver concerns and facilitating admission into the programme

Escalating complex cases or patient concerns to the clinical team where appropriate

Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service

Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms

Participate in improving work processes and perform other ad-hoc responsibilities when required.

Requirements

Able to commit to weekday shifts from 8.00am to 2.00pm, with availability on weekends and public holidays from 8.00am to 11.00am on a rotational basis. Working hours are subject to change based on operational and business needs.

Driven and dedicated, with a commitment to delivering a smooth and positive admission experience for patients and caregivers

Strong communication skills with the ability to explain and convey information clearly to patients and caregivers

Empathetic and patient-centred approach when addressing patient and caregiver concerns

Ability to manage multiple referrals and follow-ups in a fast-paced environment

Ability to work independently and exercise sound judgement when managing patient interactions

Ability to work effectively with colleagues across clinical and administrative functions, including doctors, nurses, and other healthcare professionals

Comfortable working in a clinical or hospital environment and interacting with patients of varying conditions

Proficient in digital tools and able to adapt to various platforms and systems

Eager to learn and grow within the role

Bilingual ability may be advantageous to communicate with patients of diverse backgrounds

Prior experience in healthcare, patient services, or customer service will be advantageous