Senior Engineering Support & Incident Response Analyst

UOB; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an experienced IT support professional to handle incident management, deployments, and collaboration with product support, development, and operations teams to maintain stability of critical applications.

You will develop runbooks, scripts and reports, requiring strong Oracle tools knowledge, Linux/Unix/Windows expertise, LDAP/AD, and SQL. Excellent communication and multitasking are essential.

Qualifications

• Bachelor Degree in Computer Science or related field.
• Strong knowledge of Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux/Unix & Windows Enterprise Server OS with administration, performance tuning, and troubleshooting.
• Working knowledge of Python, Java, JavaScript.
• Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc.
• Working Knowledge on Directory - LDAP and AD.
• Strong knowledge of Oracle SQL and reporting tools.
• Excellent stakeholder management skills and ability to multitask.
• Work independently with minimal supervision.

Responsibilities

• Engage in day-to-day support activities including incident and problem management.
• Perform production deployments, patch activities on the supported applications and servers.
• Collaborate with product support/development teams for permanent resolution/change review.
• Assist level 1 support in establishing standard first level recovery processes and health checks.
• Coordinate with internal stakeholders to improve application stability.
• Develop operational documents summarizing common support issues.
• Develop reports and drive audit RFI’s and requirements.
• Develop Linux scripts based on requirements.
• Provide after-hours standby support including major incident management.
• Drive improvements through strong cross-team relationships.
• Correlate events across systems to surface and resolve issues.

Skills

Python

Java

JavaScript

LDAP

AD

SQL

Education

Bachelor degree in Computer Science or related field

Tools

Oracle Identity Governance 12c

Oracle Database

WebLogic

BI Publisher

Oracle Connectors

Linux

Unix

Windows Enterprise Server OS

LDAP

AD

Oracle SQL

Job description

1011 United Overseas Bank Ltd in Singapore is seeking an experienced IT support professional to handle incident management, deployments, and collaboration with product support, development, and operations teams to maintain stability of critical applications.

You will develop runbooks, scripts and reports, requiring strong Oracle tools knowledge, Linux/Unix/Windows expertise, LDAP/AD, and SQL. Excellent communication and multitasking are essential.