Senior Officer, Production Support Analyst, Compliance, Group Infrastructure & Platform Services

UOB; Singapore; On-site; SGD 48,000 - 62,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks an IT Support professional to manage production issues within Compliance Management, ensuring timely resolution and client satisfaction.

The role requires hands-on experience with SQL and Microsoft technologies, readiness for 24x7 on-call support, and ability to collaborate with business users and IT partners to maintain high service quality.

Qualifications

• Experience with IT support in banking operations.
• Hands-on experience with SQL and Microsoft technologies.
• Willing to be on-call 24x7 and learn new technologies.

Responsibilities

• Own production issues and outages within Compliance Management, tracking progress.
• Provide responsive, efficient, quality delivery to clients.
• Build collaborative relationships with business users, development teams, IT partners.
• Maintain and adopt workflows and service management standards.
• Furnish data for audit requirements in a timely manner.
• Review production batches and identify areas to improve performance.
• Support DR/BCP activities in your area.

Skills

SQL

Microsoft Technologies

Linux

Unix

On-call support

Banking operations

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Takes ownership to all production issues and outages within Compliance Management by
  • tracking and monitor the issues’ progression until their completion
  • provides timely issue escalation to team lead
• Provide responsive, efficient, effective and proactive business application support for the businesses you support
  • be proactive and client focus; cultivate raving fans attitude
  • ensures clients’ requirements are met and user satisfaction through timely and quality delivery
• Establish and continue to build a collaborative working relationship with business users, development teams and IT partners
  • seek to understand, then to be understood
  • gain trust; aim for win-win outcome
• Continuously maintain and adopt workflow and culture
  • timely user request and incident logging
  • proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
  • follow any other service management requirement standards based on management direction
  • ensure the quality of incident, problem and change records is of a high standard
• Facilitate, support, and furnish data for audit requirement timely
• Ensure you proactively review the production batches, and identify areas to improve the batch performance
• Support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirements

• Familiar with banking operations for IT Support.
• Hands-on Support experience on SQL and Microsoft Technologies / Linux / Unix will be advantageous
• Willing to be on-call 24 x 7 support and to learn new technologies

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.