Product Quality & Customer Insight Engineer

Hewlett Packard Enterprise; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Hewlett Packard Enterprise in Singapore seeks a Product Technical Marketing Engineer focused on product quality leadership and customer experience across the lifecycle. You will translate field feedback into actionable improvements, monitor quality metrics, and collaborate with cross-functional teams to drive customer satisfaction.

This role emphasizes issue management, data analytics, and partnering with R&D, Manufacturing, and Operations to implement corrective actions that enhance product

Responsibilities

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Utilise telemetry, warranty, NPS, call, and quality data to identify risks and improvement opportunities.
• Communicate product quality performance and recommendations to leadership and key stakeholders.

Job description

Hewlett Packard Enterprise in Singapore seeks a Product Technical Marketing Engineer focused on product quality leadership and customer experience across the lifecycle. You will translate field feedback into actionable improvements, monitor quality metrics, and collaborate with cross-functional teams to drive customer satisfaction.

This role emphasizes issue management, data analytics, and partnering with R&D, Manufacturing, and Operations to implement corrective actions that enhance product