Product Technical Marketing Engineer

HP; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HP in Singapore is seeking an Engineering professional to lead product quality, reliability, and customer experience across the lifecycle. You will translate customer feedback and field insights into actionable improvements and monitor warranty, telemetry, call rates, and CX data to spot trends.

You will partner with R&D, Manufacturing, Product Management, Customer Support, and Operations to drive effective corrective actions and preventive measures, investigate issues, and communicate findings

Qualifications

• Experience leading product quality initiatives across a lifecycle.
• Ability to translate customer feedback into actionable product improvements.
• Strong data analysis skills for warranty, telemetry, and CX metrics.

Responsibilities

• Drive product quality, reliability, and customer experience across the lifecycle.
• Lead investigations and root-cause analysis for critical quality issues and escalations.
• Monitor warranty, telemetry, call rate, and CX data to identify trends and opportunities.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations to implement corrective actions.

Skills

Quality leadership

Customer advocate

Data analytics

Cross-functional collaboration

Job description

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.
• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.

Product Quality Leadership

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.

Issue Management & Escalation Leadership

• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.

Data Analytics & Insights

• Utilise telemetry, warranty, NPS, call, and quality data to identify emerging risks, trends, and improvement opportunities.
• Develop data-driven recommendations to improve product quality, customer satisfaction, and business outcomes.
• Communicate product quality performance, risks, and recommendations to leadership and key stakeholders.

Job: Engineering

Schedule: Full time

Shift: No shift premium (Singapore)

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"