Product & Process Solutions Lead - Program Management

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Product & Process Solutions Lead for Program Management to guide the Video Safety Operations' delivery architecture. You will lead a team across functions to optimize moderation workflows, drive automation, and ensure timely delivery of safety initiatives with strong governance.

The role requires 5+ years in delivery management and content safety, plus experience mentoring leaders globally.

Qualifications

• Bachelor's degree or above; 5+ years in delivery management within content safety.
• At least 2 years of experience managing managers or mentoring leads across locations.
• Strong communication, collaboration, and project/partner management skills.
• Comfortable with internal tooling setups and tight deadlines.
• Fluent in English and Mandarin for multilingual stakeholder communication.

Responsibilities

• Lead a team to optimize moderation workflows and quality governance across TikTok features.
• Collaborate with cross-functional teams to manage queues, migrations, and global project delivery.
• Identify issues in moderation processes and drive continuous improvement and automation strategies.
• Track global safety operations trends and implement new demand delivery methods.

Skills

Delivery management experience

Team leadership

Cross-functional collaboration

Stakeholder communication

Process optimization

Education

Bachelor's degree or above

Job description

Product & Process Solutions Lead - Program Management

Location:

Employment Type:

Regular

Job Code:

A147739A

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About the team: The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

Responsibilities

• Lead the team to manage and optimize the workflow of content platform moderation and quality governance across TikTok features, addressing various needs of content safety operations, and develop moderation delivery strategies to enhance reliability and efficiency, ensuring outputs align with the company's values and safety requirements.
• Collaborate with cross-functional teams to manage tasks such as queue creation, migration, and aggregation strategies, coordinating global moderation site resources to ensure smooth implementation of global projects and stable workflow operations.
• Proactively identify and analyze issues in moderation processes and strategies, complete the full process from planning to execution for quality and delivery process and strategy innovation, enhancing efficiency, effectiveness, and quality, ensuring the fulfillment of both short-term and long-term needs.
• Lead the team to track global safety operations development trends, implement new demand delivery methods, optimize moderation processes, design automation strategies, and drive continuous improvement in moderation delivery capabilities.

Minimum Qualifications

• Bachelor's degree or above, with more than 5 years of experience in delivery management and content safety-related work, with at least 2 years managing managers or mentoring leads across locations.
• Possess good team communication and collaboration skills, excellent project management and partner management abilities;
• Capable of driving projects involving multiple businesses and roles for smooth progress and implementation;
• Strong self-motivation, willingness to accept challenges, attention to detail, and pursuit of excellence.
• Comfortable with technical setup and configuration within internal tooling platforms to ensure smooth operational execution and system readiness, while meeting tight deadline demands.
• Proficiency in both English and Mandarin as working languages to communicate with stakeholders who are based in mandarin-speaking markets.

Preferred Qualifications

• Experience with machine learning concepts, LLM applications, or AI/ML product development.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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