Product & Process Solutions Program Manager (Feature Safety), Trust & Safety

TikTok Inc.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

TikTok Inc. is seeking a Product & Process Solutions Program Manager (Feature Safety) in Singapore to lead safety frameworks across TikTok features. You will define operational metrics, manage end-to-end safety projects, and collaborate with cross-functional teams to drive moderation quality, efficiency, and scalability.

The role emphasizes data-driven decision making, risk identification, and transformational improvement in moderation operations within a fast-paced global tech environment.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in content moderation operations or related fields.
• Proven experience designing quality frameworks and operational strategies.
• Strong analytical and problem-solving abilities with data tracking.
• Demonstrated project management to lead cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management.
• Ability to thrive in a fast-paced, global environment.

Responsibilities

• Design and implement safety frameworks for TikTok features.
• Define and manage operational metrics to ensure efficiency and quality.
• Lead end-to-end safety-related projects from planning to optimization.
• Monitor processes to meet operational excellence standards.
• Identify risks and opportunities across project stages.
• Analyze business needs to extract actionable insights.
• Collaborate with Platform Responsibility, Product, Engineering, Policy, Operations to define moderation strategies.
• Drive automation and AI-driven improvements in moderation operations.

Skills

Analytical skills

Problem solving

Project management

Stakeholder management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree

Tools

Moderation tools

Data analytics platforms

Job description

Product & Process Solutions Program Manager (Feature Safety), Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A142632

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Responsibilities

• Operational Safety Management
• Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc.
• Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality.
• Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
• End-to-End Process & Project Management
• Lead the full lifecycle of safety-related projects—from planning and design to execution and continuous optimization.
• Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.
• Proactively identify risks, gaps, and improvement opportunities across project stages.
• Data Analysis & Strategic Insights
• Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements.
• Monitor and evaluate project performance using internal tools and platforms.
• Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.
• Stakeholder Communication & Collaboration
• Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks.
• Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies.
• Ensure alignment with organizational goals, company policies, and industry standards.
• Process Optimization & Innovation
• Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.
• Lead transformation initiatives including process redesign, AI application and innovation and automation.
• Champion continuous improvement and innovation within moderation operations.

Minimum Qualification(s)

• Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
• Experience in content moderation operations, quality operations, or related fields.
• Proven experience designing and implementing quality frameworks and operational strategies.
• Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
• Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Preferred Qualification(s)

• Experience in process design, project management, AI application and innovation and automation tooling/process design.
• Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.
• Experience working in high-growth tech or platform-based environments.
• Experience in global, multicultural and timezone-crossing environments

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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