Product Operations & Incident Response Engineer

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 54,000 - 89,000; Part time

Benefits offered by this job

AWS

Job summary

SCIENTEC CONSULTING PTE. LTD.

is seeking a Product Operations Specialist to support reliability, operational readiness, and continuous improvement of digital products and systems. You will collaborate with Product Managers, Engineers, Helpdesk, System Owners, and external partners to manage production issues, feature readiness, and system dependencies, while driving documentation and governance of operational processes.

Qualifications

• At least 2 years of experience in Product Operations or a similar technology-focused role.
• Hands-on knowledge of SQL for data investigation and troubleshooting.
• Experience in production incident management and backlog tracking (e.g., JIRA).

Responsibilities

• Support the day-to-day operations and continuous improvement of digital products, including enhancements, bug fixes, releases, and production incidents.
• Coordinate with product, engineering, business, helpdesk, and external teams to ensure operational readiness for new features and system launches.
• Triage and investigate production issues, assess user and business impact, and coordinate with technical teams for timely resolution.
• Analyse system logs, database records, APIs, backend processes, and data flows to support troubleshooting and root cause analysis.
• Manage the production issue backlog, including issue logging, categorisation, impact/severity assessment, prioritisation, tracking, and escalation.
• Develop and maintain dashboards and operational reports covering production incidents, backlog status, helpdesk performance, risks, and other product metrics.
• Identify recurring issues, operational gaps, and trends, and work with relevant teams to drive process and product improvements.
• Prepare documentation for production fixes, data patches, risk acceptance, exceptions, and operational approvals.
• Establish effective feedback loops between users, helpdesk teams, product teams, engineers, and business stakeholders.
• Improve and maintain operational workflows, SOPs, escalation processes, issue playbooks, ticketing standards, and governance processes.
• Map and document user journeys, system dependencies, data flows, operational risks, and upstream/downstream integrations.
• Maintain accurate and up-to-date product, system, and operational documentation.

Skills

Product Operations experience

Technical Business Analysis

SQL

JIRA

Incident management

Data analysis

Documentation

Tools

Backend systems

APIs

Job description

SCIENTEC CONSULTING PTE. LTD.

is seeking a Product Operations Specialist to support reliability, operational readiness, and continuous improvement of digital products and systems. You will collaborate with Product Managers, Engineers, Helpdesk, System Owners, and external partners to manage production issues, feature readiness, and system dependencies, while driving documentation and governance of operational processes.