Product Operations Lead - Data Flows & Incidents

Activate Interactive; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Wellness programs

Learning & development

Career progression

Flexible work arrangement

Job summary

Activate Interactive Singapore is seeking a Product Operations Specialist to ensure operational readiness for new features across government-focused engagements. You will coordinate with product managers, engineers, policy leads, and partner agencies to test, document, and support post-launch activities.

You will triage production issues, map data flows, create dashboards, and maintain documentation. The role emphasizes cross‑functional collaboration, data-driven decisions, and a strong

Qualifications

• 2 to 4 years of experience as a technical business analyst or product operations specialist in a tech or systems-driven environment.
• Strong understanding of data flows, backend processes, databases, APIs, and system architecture, with comfort using SQL to investigate issues and support decisions.
• Ability to break down complex systems into clear user journeys, operational steps, dependencies, risks, and improvement opportunities.
• Experience triaging production issues, assessing user or operational impact, coordinating with technical teams, and tracking issues through to resolution.
• Ability to manage issue backlogs in a structured way, including categorising issues, assessing severity and urgency, prioritising follow-up, and communicating trade-offs clearly.
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical stakeholders.
• Structured, detail-oriented, and accountable, with strong documentation habits and follow-through.
• Comfortable working cross-functionally with engineering, product, policy, frontline teams, and external partners.
• Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.
• Collaborative and humble, with a strong sense of ownership.
• Experience working on medium-scale products or in the public sector is a bonus.

Responsibilities

• Partner with product managers, engineers, policy leads, partner agencies, system owners, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support.
• Triage, investigate, and coordinate resolution of production issues, including analysing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs.
• Manage the backlog of ProdOps issues, including issue logging, categorisation, impact assessment, prioritisation, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads.
• Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritisation, and data-driven decisions.
• Prepare clear documentation and submissions for operational approvals, including data patches, production fixes, risk acceptance, exception handling, and other matters requiring division Director or management endorsement.
• Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement.
• Improve and maintain internal tools, workflows, and SOPs, including JIRA, escalation frameworks, ticket tagging or logging standards, issue playbooks, and operational governance processes.
• Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including identity records, data accuracy, and upstream or downstream system dependencies.
• Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team.

Skills

Technical BA

Product operations

Data flows

SQL

Issue triage

Backlog management

Documentation

Cross-functional collaboration

Operational governance

Ownership

Public sector experience

Tools

JIRA

Job description

Activate Interactive Singapore is seeking a Product Operations Specialist to ensure operational readiness for new features across government-focused engagements. You will coordinate with product managers, engineers, policy leads, and partner agencies to test, document, and support post-launch activities.

You will triage production issues, map data flows, create dashboards, and maintain documentation. The role emphasizes cross‑functional collaboration, data-driven decisions, and a strong