Product Operations Engineer: Production & Data Flows

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking a technical business analyst/product operations specialist in Singapore. The role focuses on ensuring operational readiness for new features, coordinating production issue resolution, and maintaining dashboards to monitor performance and risks.

You will collaborate across product, engineering, policy, and support teams to translate user insights into continuous improvements.

Qualifications

• 2 to 4 years of experience as a technical business analyst or product operations specialist in a tech or systems-driven environment.
• Strong understanding of data flows, backend processes, databases, APIs, and system architecture, with comfort using SQL to investigate issues and support decisions.
• Ability to break down complex systems into clear user journeys, operational steps, dependencies, risks, and improvement opportunities.

Responsibilities

• Partner with product managers, engineers, policy leads, partner agencies, system owners, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support.
• Triage, investigate, and coordinate resolution of production issues, including analyzing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs.
• Manage the backlog of production operations issues, including issue logging, categorization, impact assessment, prioritization, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads.
• Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritization, and data-driven decisions.
• Prepare clear documentation and submissions for operational approvals, including production changes, risk and exception management, and other matters requiring management endorsement.
• Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement.
• Improve and maintain internal tools, workflows, and SOPs, including issue tracking tools, escalation frameworks, ticket management standards, issue playbooks, and operational governance processes.
• Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including user/account data, data accuracy, and upstream or downstream system dependencies.
• Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team.

Skills

Data flow analysis

Issue triage

Documentation habits

Cross-functional collaboration

Stakeholder communication

Tools

SQL

Job description

User Experience Researchers Pte Ltd is seeking a technical business analyst/product operations specialist in Singapore. The role focuses on ensuring operational readiness for new features, coordinating production issue resolution, and maintaining dashboards to monitor performance and risks.

You will collaborate across product, engineering, policy, and support teams to translate user insights into continuous improvements.