Product Expert

Sartorius; Singapore; On-site; SGD 110,000 - 190,000; Full time

Job summary

Sartorius in Singapore seeks a Technical Sales Leader for Chromatography to drive APAC sales, coordinate tactical activities at customer sites, and support demos, trials, training and product positioning.

You will actively use SFDC to manage leads and opportunities, analyze data, train staff, and collaborate with PD and PM on product development, market feedback and launches. Travel up to 50% is required.

Qualifications

• Academic degree in life sciences or engineering; advanced degree is a strong plus.
• Deep understanding of chromatography products and workflows.
• Data-driven with business acumen and customer focus.

Responsibilities

• Lead sales activities and coordinate tactical efforts to hit APAC targets.
• Visit customer sites and support demos, trials, and training.
• Manage leads / opportunities in SFDC and document interactions.
• Train salespeople and align with PD/PM on product launches and feedback.
• Engage with conferences and networks to promote messages and build relationships.
• Handle technical and quality escalations for assigned products.

Skills

Chromatography

Technical leadership

Data-driven mindset

Customer oriented

Cross-functional

Sales enablement

Project management

Communication

CRM usage

Travel 50%

Education

Academic degree life sciences or engineering

Tools

SFDC

CRM tools

Job description

As technical sales leader for Chromatography products, drive and coordinate tactical activities to achieve sales targets in APAC, working at customer sites on all aspects of assigned product and relevant applications (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)

Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system

Analyze SFDC data for assigned products to identify trends, generate customer insights and track sales performance, complementing such data with regular customer visits and interactions in the field

Train salespeople to ensure high level of product knowledge is maintained throughout the Sales organization

Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics

Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility

Lead technical and quality escalations on the assigned products

Qualification & Skills:

• Academic degree in life sciences or engineering (higher level of education is a strong plus)
• Technical leadership, outstanding understanding of the science and technology behind Chromatography products, their applications and customer workflows
• Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact
• Highly customer orientated
• Capable of building trusted, effective relationships cross-functionally, with a team player mentality
• Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques
• Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate
• Excellent communication, presentation and active listening skills
• Hands-on knowledge and proactive usage of SFDC and other CRM tools
• Fluent in both spoken and written English
• Willing to travel up to 50% as this role is heavily focused on external customers