Product Expert

SARTORIUS STEDIM SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sartorius Stedim Singapore Pte. Ltd. is seeking a technical sales leader for Chromatography to drive APAC sales at customer sites, handling demos, trials, training and product positioning across the offer stage.

You will manage leads and activities in SFDC, analyze data for insights, train sales teams, and collaborate with Product Development and PM to align customer workflows with market needs, with travel up to 50%.

Qualifications

• Academic degree in life sciences or engineering (higher education a strong plus).
• Technical leadership with deep chromatography science and applications.
• Data-driven mindset with business acumen and customer impact focus.
• Strong customer orientation and relationship-building skills.
• Ability to work cross-functionally with a team player mentality.
• Experience with sales enablement tools and techniques.
• Excellent project management and ability to handle multiple deadlines.
• Clear communication, presentation and active listening skills.
• Hands-on SFDC and CRM tool usage.
• Fluency in spoken and written English.
• Willingness to travel up to 50%.

Responsibilities

• Drive tactical APAC sales targets as technical sales leader at customer sites.
• Handle demos, trials, training, and product presentations in offer stages.
• Use SFDC to manage leads, opportunities, and CRM data.Analytics and field visits to generate insights and track performance.
• Collaborate with Product Development and PM on workflows, feedback, and market trends.
• Promote product messages at conferences, publications, and industry networks.

Skills

Technical leadership

Data-driven mindset

Customer orientation

Cross-functional collaboration

Sales enablement tools

Project management

Communication, presentation

SFDC/CRM proficiency

English fluency

Education

Academic degree in life sciences or engineering

Tools

SFDC

Job description

Main Responsibilities & Tasks:

• As technical sales leader for Chromatography products, drive and coordinate tactical activities to achieve sales targets in APAC, working at customer sites on all aspects of assigned product and relevant applications (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)

• Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system

• Analyze SFDC data for assigned products to identify trends, generate customer insights and track sales performance, complementing such data with regular customer visits and interactions in the field

• Train salespeople to ensure high level of product knowledge is maintained throughout the Sales organization

• Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics

• Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility

• Lead technical and quality escalations on the assigned products

Qualification & Skills:

• Academic degree in life sciences or engineering (higher level of education is a strong plus)

• Technical leadership, outstanding understanding of the science and technology behind Chromatography products, their applications and customer workflows

• Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact

• Highly customer orientated

• Capable of building trusted, effective relationships cross-functionally, with a team player mentality

• Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques

• Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate

• Excellent communication, presentation and active listening skills

• Hands-on knowledge and proactive usage of SFDC and other CRM tools

• Fluent in both spoken and written English

• Willing to travel up to 50% as this role is heavily focused on external customers