Product & Business Analyst Associate — AI-Driven Telco

Singapore Telecommunications Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Telecommunications Limited is seeking a Product & Business Analyst Associate to support My Singtel app owners in translating business and customer needs into clear requirements and workable solutions.

You will collaborate with Business, Product, Operations and IT teams to drive end-to-end delivery of product enhancements—from requirements through testing, implementation and post-launch improvements.

Qualifications

• Diploma in Information Technology or related field is required.
• Strong business requirement analysis and structured documentation skills.
• Experience supporting end-to-end delivery and lifecycle management.
• Good understanding of system and functional management.
• Experience in Day 2 support and operational management.
• Excellent stakeholder management skills across a large organization.
• Able to present demand status, solutions, timelines and blockers clearly.
• Familiar with Agile methodologies and Singtel products.

Responsibilities

• Gather and document business, user and operational requirements.
• Translate business needs into functional requirements, user stories and acceptance criteria.
• Analyse customer journeys to identify gaps and opportunities for improvement.
• Clarify requirements with stakeholders and ensure detailed specs for development.
• Maintain requirements, decisions and changes throughout the delivery lifecycle.
• Collaborate with Product Owners and delivery teams across design, development and implementation.
• Support sprint planning, backlog grooming and requirement clarification.
• Prepare business scenarios and support User Acceptance Testing (UAT).
• Track defects and actions through to closure and post-implementation reviews.

Skills

Diploma in Information Technology

Business analysis

Stakeholder management

Agile methodologies

Documentation

End-to-end delivery

Operational management

Cross-functional collaboration

Education

Diploma in Information Technology, Business or a related discipline

Job description

Singapore Telecommunications Limited is seeking a Product & Business Analyst Associate to support My Singtel app owners in translating business and customer needs into clear requirements and workable solutions.

You will collaborate with Business, Product, Operations and IT teams to drive end-to-end delivery of product enhancements—from requirements through testing, implementation and post-launch improvements.