Product & Business Analyst Associate — Shape a Next-Gen App

Singtel Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singtel in Singapore is seeking a Product & Business Analyst Associate to help translate business and customer needs into clear requirements for the My Singtel app. You will work with business, product, operations and IT teams to support end-to-end delivery from requirement gathering through testing and post-launch improvements.

The role emphasizes documenting requirements, user stories and acceptance criteria, analyzing customer journeys, coordinating with stakeholders, and supporting sprint

Qualifications

• Diploma in IT, Business or a related discipline.
• Experience in systems operations and project management-related fields.
• Experience supporting end-to-end delivery and lifecycle management.
• Strong business requirement analysis and structured documentation skills.

Responsibilities

• Gather and document business, user and operational requirements for My Singtel app.
• Translate business needs into clear functional requirements, user stories and acceptance criteria.
• Analyse customer journeys to identify gaps and improvement opportunities.
• Clarify requirements with stakeholders and ensure detailed development guidance.
• Maintain requirements and decisions throughout the delivery lifecycle.
• Support sprint planning, backlog grooming and requirement clarification with developers.
• Prepare business scenarios and assist User Acceptance Testing (UAT).
• Validate delivered functionality against requirements and acceptance criteria.
• Track defects and gaps, driving closure and post-implementation reviews.
• Analyse feedback and performance data to suggest future enhancements.

Skills

End-to-end delivery

Stakeholder management

Agile methodology

Requirements analysis

Business process understanding

Education

Diploma in Information Technology or related

Business or IT-related discipline

Job description

Singtel in Singapore is seeking a Product & Business Analyst Associate to help translate business and customer needs into clear requirements for the My Singtel app. You will work with business, product, operations and IT teams to support end-to-end delivery from requirement gathering through testing and post-launch improvements.

The role emphasizes documenting requirements, user stories and acceptance criteria, analyzing customer journeys, coordinating with stakeholders, and supporting sprint