Proactive L2 Application Support Specialist (Singapore)

Kris Infotech : Technology & Talent - Synced; Singapore; In loco; SGD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Kris Infotech : Technology & Talent - Synced is seeking an experienced IT Support specialist for the Singapore Branch. You will provide both L2/L3 technical support and collaborate with vendors, ensuring timely incident resolution and clear communication with users, teams, and management.

The role requires a tertiary degree in technology, IT certifications (ITIL Foundation, Microsoft Certified, CompTIA A+), and 5+ years in O6 Domain L2 Support, preferably within financial institutions.

Competenze

• Tertiary degree in technology from a recognized institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Over 5 years of experience in O6 Domain L2 Support, preferably Financial Institute.

Mansioni

• Provide L2/L3 technical and non-technical support for Singapore Branch.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Work closely with L3 Support & Vendors to define and meet SLAs.

Conoscenze

Initiative

Service mindset

Communication skills

Incident reporting

Formazione

Bachelor's degree in technology

ITIL Foundation Certification

Microsoft Certified

CompTIA A+

Descrizione del lavoro

Kris Infotech : Technology & Talent - Synced is seeking an experienced IT Support specialist for the Singapore Branch. You will provide both L2/L3 technical support and collaborate with vendors, ensuring timely incident resolution and clear communication with users, teams, and management.

The role requires a tertiary degree in technology, IT certifications (ITIL Foundation, Microsoft Certified, CompTIA A+), and 5+ years in O6 Domain L2 Support, preferably within financial institutions.