Corporate Banking L2 Application Support

REERACOEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 110,000 - 150,000; Full time

Benefits offered by this job

AWS

Variable bonus (Depends on company and

Annual Leave: 14 days

Medical Leave: 14 days

Medical Insurance

Job summary

REERACOEN SINGAPORE PTE. LTD. in Singapore seeks an experienced Corporate Banking L2 Application Support specialist to provide Tier-2 support for banking applications and business users.

You will troubleshoot incidents across CASA, loans, treasury, GL, payments, and regulatory reporting, coordinate with L3 and vendors, monitor system health, and drive service improvements in a demanding environment.

Qualifications

• 8+ years in corporate banking application support, L2 level preferred.
• Strong knowledge of CASA, loans, treasury, GL, payments, and cash management.
• Experience with production banking apps and incident escalations.
• Familiarity with MAS/JFSA regulatory reporting.
• Excellent communication and stakeholder management.

Responsibilities

• Provide L2 application support for corporate banking apps and users.
• Investigate, troubleshoot, and resolve incidents and inquiries.
• Support CASA, loans, treasury, GL, payments, and regulatory reporting.
• Coordinate with L3, infrastructure, and vendors to resolve complex issues.
• Communicate incident status and resolution progress to users and management.
• Monitor systems and assist deployments and patches.

Skills

L2 support

Corporate banking knowledge

Incident management

Stakeholder communication

Tools

ServiceNow

Jira

Azure DevOps

Job description

Corporate Banking L2 Application Support (Ref ID: 37906)

Location: Central, Singapore

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【 Responsibilities 】

Application & Business User Support

• Provide Level 2 (L2) application support for corporate banking applications and business users.
• Investigate, troubleshoot, and resolve application incidents, user enquiries, and operational issues.
• Provide functional and technical support across corporate banking areas, including current and savings accounts (CASA), loans and lending products, treasury and market products, accounting and general ledger, payments and cash management, and regulatory reporting.
• Assess incident severity and business impact, recommend temporary workarounds where appropriate, and elevate complex issues to L3 support teams or vendors.
• Communicate incident status, business impact, resolution progress, and corrective actions clearly to users and senior management.
• Deliver timely and professional support to internal users.

Incident & Problem Management

• Conduct initial investigations and contribute to root cause analysis of application and system issues.
• Coordinate with L3 support teams, infrastructure teams, and external vendors to resolve complex incidents.
• Track incident resolution against agreed service-level agreements (SLAs) and follow up with the relevant teams and vendors.
• Maintain accurate incident records, user request logs, and supporting documentation.
• Identify recurring issues and recommend improvements to application stability and operational efficiency.

System Monitoring & Technical Support

• Perform routine application and system health checks.
• Support Windows Server and Linux server environments as required.
• Monitor application availability and elevate abnormalities or potential operational risks.
• Support application deployments, releases, patches, and production changes.
• Collaborate with infrastructure and application teams to troubleshoot technical and environment-related issues.

Continuous Improvement

• Analyse incident trends and user requests to identify opportunities for improvement.
• Prepare reports and operational updates for stakeholders and management.
• Enhance support procedures, documentation, and knowledge-sharing practices.
• Contribute to initiatives that improve application stability, service quality, and operational efficiency.

Project & Vendor Coordination

• Participate in banking application enhancement, implementation, upgrade, and support projects.
• Coordinate with business users, project teams, L3 support teams, and external vendors.
• Define and monitor service expectations and SLAs for external support providers.
• Support testing, implementation, and post-production activities as required.

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【 What you will receive 】

• AWS
• Variable bonus (Depends on company and individual performance)
• Annual Leave: 14 days
• Medical Leave: 14 days
• Medical Insurance

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【 Requirements & Preferences 】

• At least 8 years of experience in corporate banking application support, preferably in a Level 2 (L2) support role.
• Strong knowledge of corporate banking products and functions, including current and savings accounts (CASA), loans, treasury, general ledger, payments, and cash management.
• Experience supporting banking applications in production environments, including troubleshooting incidents and coordinating escalations.
• Knowledge of or experience in regulatory reporting, preferably relating to Monetary Authority of Singapore (MAS) and/or Japan Financial Services Agency (JFSA) requirements.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with business users, technical teams, and vendors.

(Advantageous)

• Experience working with Windows Server and/or Linux server environments.
• Familiarity with ITIL practices and IT service management tools such as ServiceNow or Jira.
• Exposure to Azure DevOps, application development, or deployment activities.
• Knowledge of MAS Technology Risk Management guidelines or IT infrastructure within financial institutions.

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Registration No.: R1659635 (Nur Haida Sakina)

Recruitment License : 12C5051

We regret that only shortlisted candidates will be notified.