L2 Application Support (Banking)

Kris Infotech : Technology & Talent - Synced; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Kris Infotech : Technology & Talent - Synced is seeking an experienced IT Support specialist for the Singapore Branch. You will provide both L2/L3 technical support and collaborate with vendors, ensuring timely incident resolution and clear communication with users, teams, and management.

The role requires a tertiary degree in technology, IT certifications (ITIL Foundation, Microsoft Certified, CompTIA A+), and 5+ years in O6 Domain L2 Support, preferably within financial institutions.

Qualifications

• Tertiary degree in technology from a recognized institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Over 5 years of experience in O6 Domain L2 Support, preferably Financial Institute.

Responsibilities

• Provide L2/L3 technical and non-technical support for Singapore Branch.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Work closely with L3 Support & Vendors to define and meet SLAs.

Skills

Initiative

Service mindset

Communication skills

Incident reporting

Education

Bachelor's degree in technology

ITIL Foundation Certification

Microsoft Certified

CompTIA A+

Job description

• Able to take initiative and act proactively rather than waiting for instructions.
• With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.
• Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

CONTINUOUS IMPROVEMENT

• Maintain detailed user request logs and create comprehensive reports for stakeholders.

PROJECT PLANNING & EXECUTION

• Work closely with L3 Support & Vendors.
• L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

Qualification:

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Over 5 years of experience in O6 Domain L2 Support, preferably Financial Institute.

• CASA (Current Account & Savings Account)
• Loans and Lending Products
• Treasury / Market Products
• Accounting and General Ledger
• Payments and Cash Management
• MAS (Monetary Authority of Singapore) reporting