Private Plastic Surgery Concierge & Consultations Lead

Prudent Healthcare Pte Ltd.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Benefits offered by this job

Medical and dental benefits

Annual leave

Training in facial plastic surgery and

Aesthetics education

Direct access to surgeon and clinic

Job summary

Prudent Healthcare Pte Ltd. is seeking an experienced Patient Relations, Sales & Financial Counselling Coordinator in Singapore.

You will be the first point of contact for patients, guiding them from enquiry to consultation and through financial counselling and scheduling. The role is patient-facing and commercially important, requiring strong English communication, empathy and a focus on ethical patient care.

Qualifications

• Previous experience in a private plastic surgery or cosmetic clinic.
• Experience handling telephone and WhatsApp enquiries from prospective patients.
• Ability to convert enquiries into consultations.
• Experience in patient relations and journey management.
• Experience providing financial counselling and quotations for procedures.
• Experience following patients from consultation through treatment or booking.
• Excellent spoken and written English.
• Strong communication and follow-up skills.
• High emotional intelligence and rapport-building.
• Excellent organisation and attention to detail.

Responsibilities

• Handle patient enquiries via telephone, WhatsApp, website and email promptly.
• Convert enquiries into booked consultations.
• Support patient journey from enquiry to treatment booking.
• Provide financial counselling and quotations.
• Coordinate scheduling with surgeons and hospitals.
• Maintain accurate records in the CRM.

Skills

Private plastic surgery clinic

Prospective enquiry handling

Consultation conversion

Patient journey management

Financial counselling

English proficiency

Tools

CRM systems

Job description

Prudent Healthcare Pte Ltd. is seeking an experienced Patient Relations, Sales & Financial Counselling Coordinator in Singapore.

You will be the first point of contact for patients, guiding them from enquiry to consultation and through financial counselling and scheduling. The role is patient-facing and commercially important, requiring strong English communication, empathy and a focus on ethical patient care.