Patient Experience Concierge | Front Desk & Services

Fuku; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Fuku, a renowned healthcare institution in Singapore, is seeking an administrative professional to support patient registration, scheduling, and information services. The role requires strong communication, confidentiality, and the ability to manage multiple tasks in a fast-paced hospital setting.

You will coordinate with medical staff to ensure smooth patient flow, maintain accurate records, and assist with billing and insurance processes while upholding hospital policies and patient privacy.

Qualifications

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and software for patient management.
• Attention to detail and strong organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Assist patients with registration and appointment scheduling.
• Provide information and guidance to patients regarding hospital services and procedures.
• Handle patient inquiries and resolve issues in a timely and professional manner.
• Coordinate with medical staff to ensure smooth patient flow and service delivery.
• Maintain accurate patient records and update information as necessary.
• Support billing and payment processes, including handling insurance claims.
• Ensure compliance with hospital policies and procedures in all patient interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Confidentiality

Multitasking

Customer service

Fast-paced environment

Education

High school diploma

Healthcare administration certification

Tools

Patient management software

Electronic medical records

Job description

Fuku, a renowned healthcare institution in Singapore, is seeking an administrative professional to support patient registration, scheduling, and information services. The role requires strong communication, confidentiality, and the ability to manage multiple tasks in a fast-paced hospital setting.

You will coordinate with medical staff to ensure smooth patient flow, maintain accurate records, and assist with billing and insurance processes while upholding hospital policies and patient privacy.