Presales Support Engineer, Thailand

Glory, Inc.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

Glory, Inc. in Singapore is seeking a Presales Support Engineer to collaborate with the sales support team as a technical expert in customer presentations.

You will determine technical requirements to meet client goals and act as a liaison between sales, business development and engineering. Key responsibilities include coordinating the transition from pre-sales specifications to implementation, providing pre-sales technical support to customers and channel partners, planning demos and on-site

Qualifications

• Bachelor’s degree or equivalent in engineering, information systems, or business administration.
• Proficient in MS Office; basic networking; SOAP interface knowledge preferred.
• 5 years industry experience, including 2+ years in sales engineering or consulting.
• Strong communication, interpersonal, and problem‑solving abilities.

Responsibilities

• Provide pre-sales technical support to sales team and partners with solutions.
• Project management for solutions and coordination among divisions.
• Manage system integration: plan and conduct technical workshops and on-site support.
• Engage with end users to understand needs and propose solutions.
• Involve in product launch, including planning, demos and training.
• Perform market analyses to identify local trends and needs.

Skills

Interpersonal skills

Communication skills

Attention to detail

Analytical thinking

Education

Bachelor’s degree in engineering, information systems, or business administration

Tools

MS Office

Networking basics

SOAP interface

DLL

C++

Java

VB/VBA

Excel macros

Job description

Presales Support Engineer, Thailand

Department: Sales Support

Employment Type: Permanent - Full Time

Location: Singapore

Reporting To: Software Manager, SEA

Compensation: ฿60,000 - ฿90,000 / month

This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.

Pre-sales engineers then must coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.

Key Responsibilities

• Provide pre-sales technical support to sales team and to assist customers/channel partners on technical matters by proposing solutions and technical support to system integrators, developer and end-users.
• Project management for solutions i.e to handle projects and coordination among divisions
• Manage system integration i.e to plan and conduct technical workshop including programming, on-site technical support and provide good advice
• Actively engage with end user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Perform market analysis surveys in order to identify local market trends and needs to identify

Skills, Knowledge & Expertise

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
• Software skills
  • MS Office (MUST)
  • Basic networking understanding (MUST)
  • Basic SOAP Interface understanding (Preferred)
  • Basic DLL understanding (Preferred)
  • C++ (Preferred)
  • Java (Preferred)
  • VB and VBA (Optional)
  • Excel macro (Optional)
• Five years of industry experience, including two or more years in sales engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality