Premium Wine Retail & Concierge Specialist

Wine Portal Holding Pte Ltd; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Comprehensive Health insurance

Professional development

Staff discount

Job summary

Wine Portal Holding Pte Ltd is seeking a Retail Specialist for Grand Cru Wine Concierge to deliver a premium wine retail and dining experience. You will assist customers, recommend wines, handle sales, and ensure a polished retail and bar area.

Join a team focused on exceptional service, wine knowledge, and customer engagement, with opportunities for professional development and staff discounts.

Qualifications

• Strong knowledge of wines and related products.
• Ability to provide personalised product recommendations and basic wine education to customers.
• Professional customer service skills and ability to deliver a warm, attentive, and professional experience.
• Accuracy in processing sales transactions and handling cash and payment transactions responsibly.
• Compliance with company policies, licensing requirements, and responsible alcohol service practices.

Responsibilities

• Welcome and assist customers in selecting wines and related products.
• Provide personalised product recommendations based on customers' preferences, occasions, and requirements.
• Promote retail products and special offers.
• Achieve team sales targets.
• Build and maintain positive customer relationships to encourage repeat business.
• Provide attentive and professional food and beverage service to ensure a premium dining experience.
• Take food and beverage orders accurately and serve them promptly.
• Develop and maintain strong knowledge of wines and related products.
• Process sales transactions accurately using the POS system.
• Ensure the retail and dining areas are clean, organised, and well-presented at all times.

Skills

Wine knowledge

Customer service

Personalised recommendations

Cash handling

Professional conduct

Job description

Wine Portal Holding Pte Ltd is seeking a Retail Specialist for Grand Cru Wine Concierge to deliver a premium wine retail and dining experience. You will assist customers, recommend wines, handle sales, and ensure a polished retail and bar area.

Join a team focused on exceptional service, wine knowledge, and customer engagement, with opportunities for professional development and staff discounts.