Premium Wellness Clinic: Client Experience Lead

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 43.000; Vollzeit

Zusammenfassung

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Client Experience Executive to ensure a warm, professional welcome and guide clients through their healthcare journey. You will coordinate appointments, support clinic operations, and assist doctors with room preparation and documentation.

The role requires 1–3 years in healthcare or customer service, strong communication, and a service mindset. Location is Orchard with a rostered schedule (Mon–Fri, some weekends).

Qualifikationen

• 1–3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.

Aufgaben

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and elevate issues when required.

Kenntnisse

Customer service

Clinic operations

Front desk

Communication

Jobbeschreibung

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Client Experience Executive to ensure a warm, professional welcome and guide clients through their healthcare journey. You will coordinate appointments, support clinic operations, and assist doctors with room preparation and documentation.

The role requires 1–3 years in healthcare or customer service, strong communication, and a service mindset. Location is Orchard with a rostered schedule (Mon–Fri, some weekends).