Client Relations Exec (Medical), S$3.5K, Orchard

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; Sur place; SGD 36 000 - 43 000; Plein temps

Résumé du poste

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Client Experience Executive to ensure a warm, professional welcome and guide clients through their healthcare journey. You will coordinate appointments, support clinic operations, and assist doctors with room preparation and documentation.

The role requires 1–3 years in healthcare or customer service, strong communication, and a service mindset. Location is Orchard with a rostered schedule (Mon–Fri, some weekends).

Qualifications

• 1–3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.

Responsabilités

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and elevate issues when required.

Connaissances

Customer service

Clinic operations

Front desk

Communication

Description du poste

Join a premium healthcare and wellness provider offering executive health screening, doctor consultations, aesthetic treatments, and wellness services. As a Client Experience Executive, you will play a key role in delivering a seamless, high-touch client experience, ensuring every client feels welcomed, informed, and cared for throughout their journey. This is an excellent opportunity for service-oriented professionals who take pride in creating exceptional client experiences in a professional and client-centric environment.

Responsibilities

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and elevate issues when required.

Requirements

• 1 to 3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.
• Experience in a clinic, hospital, wellness centre, aesthetic clinic, luxury service, or hospitality setting will be advantageous.
• Good communication and interpersonal skills with a polished and professional demeanor.
• Service-oriented with a genuine passion for delivering exceptional client experiences.
• Organisational skills with the ability to multitask in a fast-paced environment.
• Meticulous, proactive, and committed to maintaining client confidentiality.
• Positive attitude with a willingness to learn and adapt.

Additional Information:

• Salary: Up to S$3,500 per month + AWS + Performance Bonus + Incentives
• Start Date: Immediate
• Working Hours: Rostered schedule
• Monday to Friday: 9:00 AM - 8:00 PM
• Weekends: 9:00 AM - 5:00 PM
• Location: Orchard

Only shortlisted applicants will be notified.

All applications will be handled with strict confidentiality.