Patient Experience Concierge

EnviroDynamics Solutions Pte Ltd; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

EnviroDynamics Solutions Pte Ltd in Singapore is recruiting for a Patient Service Associate/Clinic Assistant to join our clinic operations in the West. You will handle patient registration, inquiries, and billing while maintaining confidentiality and delivering empathetic service.

You will support clinical staff during consultations, coordinate appointments, manage queues, and assist across service points. The role requires good communication, multitasking, and the ability to thrive in a

Qualifications

• Possess N' or O' Level, NITEC or Diploma Certificate.
• Preferably 1 year experience as a Patient Service Associate / Clinic Assistant or in healthcare service roles.
• Team player with good communication and interpersonal skills.
• Able to multitask and thrive in a fast-paced environment.

Responsibilities

• Respond promptly to patient and caregiver enquiries with empathy and professionalism.
• Adhere to operational standards and protocols to ensure safe, consistent care.
• Manage patient feedback and escalate complex cases to the supervisor when needed.
• Carry out patient registration and verification, safeguarding confidentiality.
• Process payments and billing accurately, aiming for same-day completion.
• Maintain readiness of clinic facilities, waiting areas and self-service stations.
• Ensure smooth operations and readiness for first patient ahead of scheduled times.
• Assist medical and allied health professionals during consultations to enable clinic flow.
• Coordinate and schedule first-visit and follow-up appointments based on clinical needs.
• Manage patient waiting times and provide timely updates.
• Monitor and clear system work queues within the same day.
• Be prepared to rotate across clinics or service points when needed.
• Guide patients on the use of digital tools such as kiosks and mobile apps.

Skills

Communication skills

Interpersonal skills

Multitasking

Team player

Education

N' or O' Level

NITEC

Diploma

Job description

EnviroDynamics Solutions Pte Ltd in Singapore is recruiting for a Patient Service Associate/Clinic Assistant to join our clinic operations in the West. You will handle patient registration, inquiries, and billing while maintaining confidentiality and delivering empathetic service.

You will support clinical staff during consultations, coordinate appointments, manage queues, and assist across service points. The role requires good communication, multitasking, and the ability to thrive in a