Casino Guest Experience Specialist

Marina Bay Sands; Singapore; Hybrid; SGD 26,000 - 42,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a Guest Engagement Officer to actively manage entry/exit points of the Casino, ensure HLGA compliance, and greet guests with a professional and courteous manner.

You will monitor crowd levels, verify Premium Player status, handle guest requests and complaints, and collaborate with Casino Operations to uphold service excellence while maintaining regulatory standards in a fast-paced environment.

Qualifications

• 1 year hospitality or casino experience preferred.
• Strong customer service skills and professional appearance.
• Ability to learn and operate casino systems.
• Ability to multitask under pressure while ensuring compliance.
• Detail-oriented with good judgment.

Responsibilities

• Manage entry/exit points to the Casino and HLGA areas.
• Verify HLGA eligibility and Premium Player status as assigned.
• Monitor crowd levels and assist guests with inquiries.
• Provide excellent service and handle guest requests or complaints.
• Collaborate with Casino Operations and other departments.
• Maintain confidentiality of guest activity and comply with policies.

Skills

Customer service

Attention to detail

Multitasking

Regulatory awareness

Initiative

Education

High School Graduate

Job description

Marina Bay Sands in Singapore is seeking a Guest Engagement Officer to actively manage entry/exit points of the Casino, ensure HLGA compliance, and greet guests with a professional and courteous manner.

You will monitor crowd levels, verify Premium Player status, handle guest requests and complaints, and collaborate with Casino Operations to uphold service excellence while maintaining regulatory standards in a fast-paced environment.