Casino Technician - Slot & Table Game Maintenance

MARINA BAY SANDS PTE. LTD.

Singapore

On-site

SGD 39,000 - 67,000

Full time

3 days ago

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Job summary

MARINA BAY SANDS PTE. LTD. in Singapore is seeking a Slot and Table Games Technician to support ongoing development and maintenance of slot and table games equipment, while ensuring top-notch customer service.

The role requires at least one year of technical experience in slot or table games operations, with a solid understanding of electronics and troubleshooting. You will help maintain equipment, provide technical floor coverage, and participate in special projects to minimize downtime.

Qualifications

Diploma/Degree in related field preferred.
A minimum of one year technical experience in slot or table games operations is preferred.
Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
Basic understanding of electronics and an understanding of trouble shooting such electronics.

Responsibilities

Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
Ensure adequate technical floor coverage in the gaming areas at all times.
Ensure that Technical work space areas are kept clean.
Ensure that every slot machine and table games equipment is in optimum operational condition.
Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
Respond to service calls in a timely manner, ensuring that customer service standards are met.
Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
Recognize and acknowledge regular casino players.
Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
Maintain effective communication and information flow throughout the Technical Team and the operations team.
Protect all assets of the Company at all times.
Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.