Premier Guest Services Bell Captain

W SINGAPORE SENTOSA COVE HOTEL; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

Marriott International in Singapore is seeking a Guest Services Associate to respond to guest requests, coordinate with departments, and provide information on property and area amenities. You will answer, record, and process guest calls, messages, and concerns, and ensure guest satisfaction.

The role emphasizes hospitality, teamwork, and adherence to company policies. A high school diploma or GED is required, and no related work experience is necessary.

Qualifications

• Education: High school diploma or GED.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Coordinate with Bellperson, Housekeeping or other departments to resolve guest calls and requests.
• Gather information about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Document pertinent information in logbooks and review shift/daily memo logs.
• Monitor club lounge for seating, service, safety and guest well-being.
• Follow safety policies; protect company assets; maintain professional appearance and conduct.

Education

High school diploma or GED

Job description

Marriott International in Singapore is seeking a Guest Services Associate to respond to guest requests, coordinate with departments, and provide information on property and area amenities. You will answer, record, and process guest calls, messages, and concerns, and ensure guest satisfaction.

The role emphasizes hospitality, teamwork, and adherence to company policies. A high school diploma or GED is required, and no related work experience is necessary.