Guest Experience & Reservations Executive

Capella Hotels and Resorts; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Capella Hotels and Resorts in Singapore is seeking a Capella Connects Executive to manage guest inquiries and reservations. This role is fundamental in ensuring customer satisfaction through effective communication and service.

The ideal candidate should hold a diploma in Hotel Management and possess at least 1 year of related experience, with a strong knowledge of hotel systems. Responsibilities include handling in-room dining orders and ensuring reservations are processed efficiently.

Qualifications

• Minimum 1 year of experience in a similar capacity.
• Knowledge of hotel property management systems as well as extranets and central reservations systems.

Responsibilities

• Handle enquiries regarding hotel facilities and services.
• Process reservations via email and telephone.
• Anticipate guest needs and provide tailored responses.

Skills

Customer service

Communication skills

Attention to detail

Education

Diploma in Hotel Management or equivalent

Tools

Hotel property management systems

Central reservation systems

Job description

Capella Hotels and Resorts in Singapore is seeking a Capella Connects Executive to manage guest inquiries and reservations. This role is fundamental in ensuring customer satisfaction through effective communication and service.

The ideal candidate should hold a diploma in Hotel Management and possess at least 1 year of related experience, with a strong knowledge of hotel systems. Responsibilities include handling in-room dining orders and ensuring reservations are processed efficiently.