Policyholder Experience Specialist (Insurance)

Recruit Express Pte Ltd; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Recruit Express Pte Ltd is seeking personnel to handle walk-in policyholder and Financial Representative queries related to Life and General Insurance at the Paya Lebar Quarters location. You will also manage follow-ups and resolve complaints with a focus on timely closure.

Candidates should have a GCE 'A' level, diploma, or degree in any field. Insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) are advantageous.

Qualifications

• Minimum GCE 'A'/ Diploma/ Degree in any field

Responsibilities

• Manage walk-in policyholders' and Financial Representatives' queries/requests on policy related matters (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
• May be rotated amongst the different Service Centres

Education

GCE 'A'/ Diploma/ Degree

Job description

Recruit Express Pte Ltd is seeking personnel to handle walk-in policyholder and Financial Representative queries related to Life and General Insurance at the Paya Lebar Quarters location. You will also manage follow-ups and resolve complaints with a focus on timely closure.

Candidates should have a GCE 'A' level, diploma, or degree in any field. Insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) are advantageous.