Policy Leader - Interactions Moderation & AI

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Policy Manager, Interactions, in Singapore to drive safety standards across Comments and Direct Messages (DMs) and translate strategy into timely, high-quality delivery. You will work closely with Product and Engineering to convert policy intent into actionable technical requirements and lead critical policy projects from framing to launch.

You will own metrics, feedback loops, and cross-functional coordination, ensuring alignment across regions and functions while upholding

Qualifications

• Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
• At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
• Strong understanding of the Trust & Safety ecosystem and major policy domains, including Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Proven track record of working directly with Product, Engineering, and AI/ML teams to turn policy requirements into practical, technical solutions. Deep understanding of content moderation workflows and AI-driven policy tools.
• Proven track record of designing scalable processes and driving alignment across diverse teams (e.g., Policy, Product, Engineering, Operations).
• Excellent communication skills, able to translate complex policy concepts into actionable plans for technical and non-technical stakeholders.
• Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Responsibilities

• Drive day-to-day execution of safety standards across Comments and Direct Messages (DMs).
• Translate strategic direction into disciplined, on-time delivery with cross-functional stakeholders.
• Lead priority policy projects from concept through enforcement design and launch.
• Collaborate with Product, Engineering, and AI/ML teams to translate policy into technical requirements.
• Build measurement layers for policy coverage, precision/recall, appeals, and user impact indicators.
• Provide cross-functional leadership across regions and ensure consistent operating standards.

Skills

Policy operations

Trust & Safety

Cross-functional collaboration

Stakeholder management

English and Chinese

Education

Bachelor's degree

Tools

Policy tooling

Job description

TikTok is seeking a Policy Manager, Interactions, in Singapore to drive safety standards across Comments and Direct Messages (DMs) and translate strategy into timely, high-quality delivery. You will work closely with Product and Engineering to convert policy intent into actionable technical requirements and lead critical policy projects from framing to launch.

You will own metrics, feedback loops, and cross-functional coordination, ensuring alignment across regions and functions while upholding