Policy Manager, Interactions — Safety & AI Policy Lead

TikTok Pte. Ltd.; Singapore; On-site; SGD 160,000 - 210,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a Policy Manager, Interactions, to drive day-to-day safety standards across high-engagement surfaces such as Comments and Direct Messages.

The role reports to the Global Head of Policy - Interactions and functions as an individual contributor with cross-workflow scope. You will translate strategic direction into disciplined, on-time delivery, collaborating with Product and Engineering to convert policy standards into actionable requirements for AI-first moderation.

Qualifications

• Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
• At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
• Strong understanding of the Trust & Safety ecosystem and major policy domains, including Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Proven track record of working directly with Product, Engineering, and AI/ML teams to turn policy requirements into practical, technical solutions.
• Deep understanding of content moderation workflows and AI-driven policy tools.
• Proven track record of designing scalable processes and driving alignment across diverse teams (e.g., Policy, Product, Engineering, Operations).
• Excellent communication skills, able to translate complex policy concepts into actionable plans for technical and non-technical stakeholders.
• Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Responsibilities

• Program Management & Delivery: Run the end-to-end prioritization, intake, and delivery cadence for Interactions work-streams across Comments and DMs.
• Translate a broad set of requests from Product, Legal, Ops, and regional partners into a clear plan with owners, milestones, and dependencies.
• Maintain a single source of truth for policies, SOPs, and decision logs, and keep XFN partners aligned through structured reviews, status updates, and clear escalation paths.
• Policy Ownership: Own priority policy projects across Comments and DMs from problem framing through drafting, review, enforcement design, and launch.
• Make defensible calls independently on ambiguous cases, document the reasoning, and align regional and functional stakeholders. Support regulatory and compliance execution (e.g., UK OSA and EU DSA) by turning legal requirements into concrete policy language and enforcement changes.
• Product & AI Integration: Partner with Product, Engineering, and AI/ML to translate policy intent into technical, model, and tooling requirements.
• Contribute to labelling guidelines, calibration reviews, and prompt/AI governance for LLM-based moderation. Represent policy in product reviews and technical design discussions so that safety considerations are built in rather than bolted on.
• Metrics & Feedback Loops: Build and maintain the measurement layer for Interactions policy, including coverage, precision and recall signals, appeals, and user-impact indicators.
• Run root cause analysis on enforcement gaps and quality issues, and close the loop back into policy updates, model iteration, and tooling improvements so that learnings are systematically captured.
• Cross-Functional Leadership: Act as the go-to policy partner for Product, Engineering, AI/ML, Legal, and Ops across regions.
• Bridge the Comments and DMs workflows through knowledge sharing, cross-training, and consistent operating standards.

Skills

Policy operations

Trust & Safety

Program management

Cross-functional collaboration

AI/ML collaboration

Communication skills

Bilingual: Chinese & English

Education

Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or related field

Job description

TikTok Pte. Ltd. is seeking a Policy Manager, Interactions, to drive day-to-day safety standards across high-engagement surfaces such as Comments and Direct Messages.

The role reports to the Global Head of Policy - Interactions and functions as an individual contributor with cross-workflow scope. You will translate strategic direction into disciplined, on-time delivery, collaborating with Product and Engineering to convert policy standards into actionable requirements for AI-first moderation.