Policy Translator & SOP Architect for Operations

TikTok; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

TikTok is seeking an Operations Lead to bridge Policy intent with frontline execution in Singapore. You will translate policies into scalable workflows, manage SOPs, and drive knowledge management improvements across regions.

Responsibilities include coordinating with Policy, Product, Quality, and regional teams, analyzing metrics and escalations, and ensuring consistent policy application with regional relevance. This role emphasizes risk control and data‑driven decision making.

Qualifications

• Demonstrate strong policy knowledge in the Ops functional domain & able to connect with operational governance/process.
• Exposure to operational workflows, QA processes, or policy execution activities (execution‑focused, not design ownership)
• Proven ability to support cross‑functional coordination (Policy, Ops, Product, or vendor teams)
• Basic analytical skills with the ability to structure data, identify issues, and elevate insights clearly
• Familiarity with standard operating procedures (SOPs), process documentation, or workflow execution

Responsibilities

• Translate complex policies into clear, actionable, scalable operational workflows, guidelines, and decision‑making frameworks for frontline operations teams.
• Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
• Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
• Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
• Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
• Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
• Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Skills

Policy knowledge

Operational governance

Cross-functional coordination

Analytical thinking

SOPs & process documentation

Job description

TikTok is seeking an Operations Lead to bridge Policy intent with frontline execution in Singapore. You will translate policies into scalable workflows, manage SOPs, and drive knowledge management improvements across regions.

Responsibilities include coordinating with Policy, Product, Quality, and regional teams, analyzing metrics and escalations, and ensuring consistent policy application with regional relevance. This role emphasizes risk control and data‑driven decision making.