Policy Administration Executive (Home Protection Scheme)

Central Provident Fund Board; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Training opportunities

Promotion opportunities

Collaborative culture

Job summary

Central Provident Fund Board in Singapore invites a Policy Administration Executive to join the Home Protection Scheme team. You will ensure accurate processing of HPS covers, renewals, exemptions, and top-ups while maintaining data integrity and timely service for over 4 million members.

You will liaise with HDB, insurers, and mortgagees; support senior staff with statistics, UAT, and reconciliations; and perform general admin tasks.

Qualifications

• Experience in policy administration, insurance operations, or related field.
• Experience with service partners or external stakeholders such as financial institutions, insurers, or government agencies.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Experience in process improvement using Macros or Robotic Process Automation (RPA).
• Knowledge of housing-related schemes such as HPS or similar mortgage protection products is a plus.

Responsibilities

• Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
• Liaise with service partners including HDB, private insurers, and mortgagees to facilitate smooth policy administration and resolve operational matters.
• Provide operational support to the Senior Manager, Manager, and Assistant Manager, including the preparation and collation of statistics, conducting system User Acceptance Testing (UAT), and performing accounts reconciliation.
• Provide general administrative support, including managing correspondence and handling telephone enquiries from members and stakeholders.
• Perform any other ad-hoc duties as and when assigned.

Skills

Policy administration

Insurance operations

MS Office

Communication skills

Independent work

Team collaboration

Adaptability

Tools

Excel

Word

PowerPoint

Macros

RPA

Job description

What the role is:

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on:

As a Policy Administration Executive in the Home Protection Scheme (HPS) team, you will play a key role in ensuring that members' HPS covers are accurately processed and maintained. The team administers the full lifecycle of HPS policies, covering members' applications, issuance of covers, premium deductions, premium top-ups, renewals, adjustments, exemptions, and terminations.In this role, you will:

• Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
• Liaise with service partners including HDB, private insurers, and mortgagees to facilitate smooth policy administration and resolve operational matters.
• Provide operational support to the Senior Manager, Manager, and Assistant Manager, including the preparation and collation of statistics, conducting system User Acceptance Testing (UAT), and performing accounts reconciliation.
• Provide general administrative support, including managing correspondence and handling telephone enquiries from members and stakeholders.
• Perform any other ad-hoc duties as and when assigned.

What we are looking for:

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in policy administration, insurance operations, or a related field.
• Experience working with service partners or external stakeholders such as financial institutions, insurers, or government agencies is an advantage.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Experience in process improvement using automation tools such as Macros or Robotic Process Automation (RPA) will be an advantage.
• Knowledge of insurance or housing-related schemes, such as HPS or similar mortgage protection products, is a plus.
• Communicates effectively, both in writing and speaking, with the ability to handle correspondence and engage members and partners professionally.
• Works independently and manages priorities effectively, with the ability to meet deadlines in a fast-paced operational environment.
• Adaptable and resourceful in handling different tasks and challenges, with a positive attitude and good initiative.
• A collaborative team player who works well with colleagues across functions to achieve shared goals.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.We are a recipient of the Enabling Mark (Platinum) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at www.cpf.gov.sg.