[2027 H1 Term-time Internship] Schemes Operations Intern

Central Provident Fund Board; Singapore; Hybrid; SGD 20,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pro-family leave

Medical and dental benefits

Recreational activities

Job summary

Central Provident Fund Board is offering a full-time internship with the Home Protection and Education Department to support the Education Loan Scheme. You will assist on project activities, stakeholder coordination, and operational administration, contributing to data-driven improvements.

We seek a diploma student with strong MS Office skills, interest in project management, and the ability to work both independently and within teams in a fast-paced environment during January 2027 to June 2027.

Qualifications

• Pursuing a diploma in Business or related field.
• Proficient in Microsoft Office applications; experience with AI/automation tools is a plus.
• Interested in or familiar with project management, business analysis, or scheme administration.
• Clear and effective communication, both written and spoken.
• Self-motivated, adaptable, and eager to learn in a fast-changing environment.
• Able to work independently and collaboratively with initiative.

Responsibilities

• Support development and implementation of key initiatives under Education Loan Scheme.
• Coordinate with stakeholders and perform operational administration.
• Assist with UAT, system testing, and documenting requirements.
• Support cross-functional teams and participate in project meetings.
• Assist with case management and ongoing administrative duties.
• Contribute to understanding scheme policies and processes.

Skills

Critical thinking

Communication

Adaptability

Education

Diploma in Business or related field

Tools

Microsoft Office

AI tools

Job description

What the role is:

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on:

The Home Protection and Education Department (HED) administers the Education Loan Scheme, which allows members to use their Ordinary Account savings to finance their dependants’ subsidised tuition fees at Approved Educational Institutions. As an intern, you will support the CPF Education Loan Scheme through project implementation, stakeholder coordination, and operational administration.

In this role, you will:

• Support the development and implementation of key initiatives, including the Educational Financial Loan Planner and the Education Loan Self-Assessment Questionnaire (SAQ).
• Assist with project activities such as User Acceptance Testing (UAT) and system testing, user journey reviews, feedback collection, requirements gathering and documentation, data analysis, research and benchmarking, survey administration and analysis, as well as project coordination and implementation.
• Work closely with cross-functional teams, including digital services and IT teams, and participate in discussions and project meetings to support ongoing initiatives.
• Document meeting discussions, track action items, and follow up with stakeholders as required.
• Support the administration of the CPF Education Loan Scheme, including applications, repayments, and enforcement follow-up.
• Assist with case management and other operational processes.
• Participate in operational activities and discussions to gain a deeper understanding of the scheme’s policies, processes, and administration.

What we are looking for:

We value the diverse skills and perspectives that each intern brings. While you may not meet every requirement fully, familiarity with or an interest in the following areas will help you make the most of this opportunity and contribute effectively to the team:

• Currently pursuing a diploma in Business or a related field.
• Proficient in Microsoft Office applications; experience with AI and automation tools would be an advantage.
• Interested in or familiar with project management, business analysis, or scheme administration.
• Able to communicate clearly and effectively, both verbally and in writing.
• Self-motivated, adaptable, and eager to learn and innovate in a fast-changing environment.
• Able to work independently and collaboratively, with the initiative to take ownership of tasks without close supervision.

Position is on a full-time internship basis from January 2027 to June 2027.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

Central Provident Fund (CPF) Board is the cornerstone of Singapore’s social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.

We are a recipient of the Enabling Mark (Platinum) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at www.cpf.gov.sg.