Policy Admin (Gov schemes) ~ UP2800 @ East

PERSOL; Singapore; On-site; SGD 27,000 - 38,000; Part time

Job summary

PERSOL is seeking a detail-oriented administrative support professional in Singapore to assist policy servicing and related operations. You will ensure requests and documents are processed accurately, promptly, and in line with internal procedures and regulatory requirements.

The role involves handling government-related policy servicing tasks such as cancellations and changes to payment methods, preparing customer letters, and maintaining documentation for compliance.

Qualifications

• Diploma or equivalent qualification.
• Meticulous, organised and detail-oriented with a focus on accuracy.
• Good written and verbal communication skills.
• Able to work independently and collaboratively as part of a team.
• Proficient in Word and Excel.

Responsibilities

• Review and process policy servicing requests for government-related schemes.
• Prepare and review customer letters, including rejection letters and other policy-related notifications.
• Check policyholder letters and supporting documents to ensure information is complete and accurate.
• Maintain proper records and documentation for tracking and compliance purposes.
• Provide administrative and operational support to the team, including ad-hoc duties assigned by supervisors.

Skills

Attention to detail

Microsoft Word

Microsoft Excel

Communication skills

Education

Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Duration: 6-month contract, subject to extension or conversion

Completion Bonus: 0.5-month completion bonus
Location: Eunos

About the Job

You will support policy servicing and administrative operations, ensuring customers’ requests and policy documents are processed accurately, promptly and in accordance with internal procedures and regulatory requirements.

Key Responsibilities

• Review and process policy servicing requests for government-related schemes, such as free-look cancellations, policy terminations and changes to payment methods.
• Prepare and review customer letters, including rejection letters and other policy-related notifications.
• Check policyholder letters and supporting documents to ensure information is complete and accurate.
• Maintain proper records and documentation for tracking and compliance purposes.
• Provide administrative and operational support to the team, including ad-hoc duties assigned by supervisors.

Requirements

• Minimum Diploma or equivalent qualification.
• Meticulous, organised and detail-oriented, with a strong focus on accuracy.
• Good written and verbal communication skills.
• Able to work independently and collaboratively as part of a team.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Prior experience in insurance operations, policy servicing or customer service will be an advantage.

We regret to inform that only shortlisted candidates will be notified.