Associate, Customer Data Management @ East ~ UP3800

PERSOL; Singapore; On-site; SGD 39,000 - 46,000; Full time

Job summary

PERSOL is seeking an organised administrative assistant in Singapore (Eunos). The role focuses on updating customers’ personal information, handling email inquiries, and maintaining accurate records. This is a 1-year contract with potential extension or conversion, working 9:00 AM–6:00 PM, Monday to Friday.

You will also monitor the team mailbox, perform data cleansing, verify updates, and support other office duties. Strong Excel/Word skills and attention to detail are essential.

Qualifications

• 1–3 years of relevant experience in insurance or administrative roles.
• Meticulous, organised and detail-oriented with strong written and verbal communication.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Process customers’ personal particulars update requests as maker and checker.
• Monitor and respond to emails via the team mailbox.
• Perform basic data cleansing to correct records.
• Conduct post-production checks to verify updates.
• Sort returned mail and log details in Excel for uploads.
• Support other administrative duties as assigned.
• Follow internal procedures and escalate concerns when needed.

Skills

Attention to detail

Communication skills

Problem solving

Education

Diploma or Degree in Banking, Finance, Business, Accounting

Tools

Microsoft Excel

Microsoft Word

Job description

Location: Eunos, Singapore

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Duration: 1 year contract, subject to extension or conversion

Salary: up to $3,800/month (based on relevant experience)

About the Role

You will provide administrative and operational support by updating customers’ personal information, handling email enquiries and ensuring records are accurate and up to date.

Key Responsibilities

• Process customers’ personal particulars update requests as both a maker (updating records) and checker (verifying the updates for accuracy).
• Monitor and respond to enquiries received through the team’s common mailbox.
• Perform basic data cleansing to identify and correct inaccurate or incomplete records.
• Conduct post-production checks to verify that updates have been processed correctly.
• Sort returned mail and record the relevant information in Excel for subsequent upload.
• Support other administrative duties assigned by supervisors.
• Follow internal procedures and regulatory requirements, identify potential risks and **escalate concerns** when necessary.

Requirements

• Diploma or Degree in Banking, Finance, Business, Accounting or a related discipline. Relevant insurance certifications are preferred.
• 1–3 years of relevant experience in the insurance industry or an administrative role.
• Meticulous, organised and detail-oriented, with good written and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong problem-solving, interpersonal and customer service skills.

We regret to inform that only shortlisted candidates will be notified.